Exchanging underwear?

dreambirdie

is it comany's policy not to exchange underwear or is it against the law?

was in shopping last week and returning some items. i was standing behind a lady in the queue for customer services. she wanted a refund on a bra and knickers because she had bought the wrong size of knickers to match the bra and there were no other ones.

customer service girl explained that she could have a refund on the bra but not the knickers as it was against "company policy to refund/exchange underwear"

lady in front of me kicked up a stink and demanded to speak to a manager, who came out to the till and gave her a full refund :eek:

im pretty disgusted to be honest i always thought that you could never ever get a refund or exchange on underwear?? am i wrong??

dmg24

There is nothing unlawful about exchanging underwear. It is down to the discretion of the individual retailer.

dreambirdie

ahh ok i was just wondering. feel sorry for the girl at the till though she was obviously told she couldnt do it then her manager comes behind her and made her look like a bit of a fool.

Sandoval

All I can tell you is they don't look favourably on you if the underwear is soiled in any way.

Believe me...

moonrakerz

If the item is not defective there is no compunction on the retailer to give a refund anyway.
They can make their own policy. Many stores have notices to this effect.

Which store ? Make sure I don't go there - Don't want somebody else's dirty underwear !

Sandoval

moonrakerz wrote: »

Which store ? Make sure I don't go there - Don't want somebody else's dirty underwear !

I do.

But enough about my sexual deviances...

realised

Sandoval wrote: »

I do.

But enough about my sexual deviances...

:rotfl::rotfl::rotfl:

pimento

As long as it still has the tags attached I don't see what the problem is.

moonrakerz

Sandoval wrote: »

I do.

But enough about my sexual deviances...

Obviously NOT the sort of establishment I would patronise anyway !!!! :D

Sooler

dreambirdie wrote: »

im pretty disgusted to be honest i always thought that you could never ever get a refund or exchange on underwear?? am i wrong??

Enquire to the stores head office to ask what they do with returned underwear.:eek:

Freddie_Snowbits

Sandoval wrote: »

I do.

But enough about my sexual deviances...

We could put them on EBay. No one would complain at that!