Mario Kart: Double Dash (Gamecube) Only £10.32 Inc P&P!

the*dark*one

Well, looks like I spoke too soon :rolleyes:

Interestingly enough I received an e-mail today from 'Kerry Mann'

I am sorry to inform you that Mario Kart: Double Dash has been deleted from
our supplier's catalogue.

This means that, unfortunately, due to a technical error, we are unable to
send the remaining item(s) from your order.

If you still require this order please re-order, omitting the deleted item.

I sincerely apologise for this inconvenience. If you have any further
queries, please do not hesitate to contact me.


Regards

Tesco.com

So, the item has been deleted yet it's still available for £37.99.
:mad: Why do they bother lying? They would do so much better if they just admitted it was a frickin price mistake. What is this 'technical error' that they're talking about??

haziec

I have received this email from Tesco as I contacted them and said I was willing to wait until stock came in at £8.74! - "Charming" response!

"Thank you for your email.

I apologise that we were unable to fulfil your recent order for Mario Kart: Double Dash

This item was recently cancelled from our system due to a pricing error, which has now been rectified.

If you wish, you may now re-order this product from us at the correct price of £37.99

I am sorry for any inconvenience this has caused."


No inconvenience, just two VERY disappointed young boys!

Rozzie

aliasojo

Saw this on another forum:


http://www.dvd.reviewer.co.uk/forums/thread.asp?Forum=223&Thread=398516&Type=1&Page=3

Quote:
How disappointing. You seem to make a habit of not being able to obtain all
things Gamecube! Can you please keep my order open (at the price quoted
below) until you have some more in stock. The game seems to be in plentiful
supply elsewhere, so I'm sure it won't be long before you re able to get
more in.

Regards

I got the following reply today:

Quote:
Thank you for your email.

As soon as we receive stock of this item in we shall then be able to dispatch your order to you

Please accept my apologies for any inconvenience caused

If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting **********.

Regards

****** ********
Tesco Customer Service

sparky61

I've just received this reply to the email I sent asking if I could re-order as they advised.



Thank you for your email.

Unfortunately this item is out of stock until further notice so can't be ordered.

If you have any further queries please do not hesitate to contact us at [email="customer.service@tesco.co.uk"]customer.service@tesco.co.uk[/email]

I've sent another email via the website. I don't expect to get any joy but I'm quite enjoying this email tennis

jon-e-boy_4

Isn't email tennis fun with these CS people!!!

"Hi
If this is customer services why have you copied an earlier reply and pasted it into this latest reply (see thread below), not very helpful. If you can not fulfill the order as stated from the original date within the 30 days I will be obliged to pass these details to the Advertising Standards Agency. If you know its policies then you you will be aware that you cant say we did not have enough stock as you should anticipate the demand as the major retailer in the UK. I quote from there CAP code " 30.1 Promoters should be able to demonstrate that they have made a reasonable estimate of likely response and that they were capable of meeting that response.

30.2
Phrases such as "subject to availability" do not relieve promoters of the obligation to take all reasonable steps to avoid disappointing participants.

30.4
If promoters are unable to supply demand for a promotional offer because of an unexpectedly high response or some other unanticipated factor outside their control, they should offer refunds or substitute products in accordance with clause 42.5a." http://www.asa.org.uk/asa/

This was the biggest selling game in 2004 and is still widely available now!"

Hmm, wonder if I'll get the same response a third time?!?!?!

aliasojo

Unfortunately ASA have no jurisdiction over website offers...only hard copy 'catalogue/flyer' type offers.

I have a letter from the ASA with regard to another website matter that states exactly that.

englishpunk

FYI, Tesco now have this back in stock on their website ( as of Friday 25/02 )

Joe_Totale_2

Yes its in stock


http://www.tesco.com/entertainment/product.aspx?R=514774


Tried to reinstate my previously cancelled order, by phone.
Lady said that it isn't the same product, told her it was, said she couldn't sell it to me at the discount price untill admin verify that it was what I originally ordered.
aaarghhhhhh.