Mario Kart: Double Dash (Gamecube) Only £10.32 Inc P&P!

Bargainbabe_2

Spoke too soon, have also received the cancellation email

Joe_Totale_2

Hi,
has anyone out there not had the cancellation email?
I originally ordered on Tuesday afternoon at 1.55pm, have any orders survived before/after this time.
Mine was cancelled on Friday night.

royalsteve

Joe_Totale wrote:

Hi,
has anyone out there not had the cancellation email?
I originally ordered on Tuesday afternoon at 1.55pm, have any orders survived before/after this time.
Mine was cancelled on Friday night.

tempted to order it at full price when it comes in stock.....then if they deliver their reason for not delivering at this low price is no longer valid.....two parties can play games!

Joe_Totale_2

After sending them an email asking them to re-instate my order, am very dissapointed etc, just been sent this:

Thank you for your email.

Please accept my apologies, we can not obtain anymore stock from the supplier and this is why this item has been cancelled. Sorry for any upset caused.

If you have any further queries please do not hesitate to contact us at [email="customer.service@tesco.co.uk"]customer.service@tesco.co.uk[/email] quoting xxxxxxxxxx

Regards

Alison Stewart
Tesco Customer Service

Googlies_2

I asked yesterday why it was still on the website if they cant get any.

I got this back...


Thank you for your email.

I fully appreciate your comments. We aim to provide the best possible service for our customers and any feedback or suggestions made are always very welcome.

The relevant department dealing with such matters has been notified and I can assure you that this will be taken on board at the next review meeting. I cannot guarantee that action will be taken, however your views and comments are invaluable to us.

Thank you for your time and consideration.

If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting TES391562X.

Regards

Samantha Bell
Tesco Customer Service

brummybloke

i have also fired off an email to them, i thought mario kart was meant to be the best selling game of last year?? and they wont be getting it back in???

and yet it is also listed on pricerunner.co.uk that tesco is selling it for under a tenner.

sparky61

I received this reply to my email asking that my order be re-instated.



Thank you for your email.

I'm sorry but we cannot re-instate a cancelled order. You are of course free to re-order if you wish.

Please accept my apologies for any inconvenience caused.


Regards

Halay Reid
Tesco Customer Service

I have just sent this reply.

Dear Halay
Thankyou for your reply.
Am I to understand that I can re-order the Gamecube Mario Kart Double Dash at the price that I originally ordered it £10.36 including postage and packing.
Yours sincerely

If they are unable to source this item how am I supposed to re-order?
I can't wait to see what their reply will be.

thereaper101

Just got this from Tesco CS

Them - I would like to advise that any order placed on our website, is simply an offer from a customer to buy goods from us. No actual contract exists until the goods are despatched.

Me - "Thats fare enough, I understand Contract law, a simple apology would have been acceptable, but to say that no more stock can be obtained from supplier, when it is one of the best selling games, is a little hard to believe. Customers want the truth and not to be lied too, it insults our intelligence"

Them - Therefore, we are not obliged to accept such an offer until this time, and can decline to supply these goods without necessarily providing a reason
I trust this has clarified the matter for you.



Me - "The only thing that has been clarified, well, more confirmed than clarified is your poor communication and customer relations"


====================================================

Rant over

Nick

the*dark*one

I ordered on 3rd February after midnight sometime and my order still seems to be valid, I received the confirmation of order e-mail, I haven’t had a cancellation e-mail and when I log into the Tesco’s website my order is still ‘live’ and I can see the £8.72 price for the game. The money has been ‘on hold’ from my account, I paid by debit card to see if the money would be taken or not. It is strange because last week it was ‘on hold’ for a few days and then the hold seemed to have been lifted and I thought they were going to cancel the order because the money was back in my account yet today it seems to be ‘on hold’ again! :rolleyes:

I will keep you all informed of any changes.

jolly-jen

Just received this e-mail from Tesco's regarding my order which was placed am on 1st Feb:-

*******************
Thank you for your email.

I am very sorry to learn that your order has been cancelled, and I apologise for the inconvenience caused.

Unfortunately, having reduced the price of the item to £8.72 our stock was sold out quicker than predicted. As a result of this, stock has been exhausted at our suppliers, and we are unable to establish when more stock will be available.

The price has now defaulted to the original RRP, and I am sorry, but we are unable to fulfil your order at the advertised price.

Please note that no contract is entered into until the goods are despatched.

However, I am very sorry for the inconvenience caused.

If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting XXXXXX
***************

Do not believe this one little bit and have sent them an e-mail back stating that no way could they have sold out so soon - will let you know how I get on!!