Dell con-artists

Crabman

Rex_Mundi wrote:

I'm not trying to be hard on you or your friend here. I am trying to explain that there is nothing you can do in this situation. What are you expecting? Phone Dell, and they will take sympathy on your friend and refund part of the money? This will never happen. They are a business out to make money. Your friend completed a contract with them under terms that they clearly stated (specs/price etc). Dell have done nothing wrong.

My only advice here would be to take this as a lesson, and next time she buys a computer (or any high price item she doesn't understand too much about), get advice before she buys the product.

Take it as a lesson?? Uh-huh. Show me the money-tree and then I'll stop pursuing this for her

Rex_Mundi

Crabman wrote:

Do you think she got value for money?? :rolleyes:

It's irrelevent what any of us think now. It is too late to change things. If your friend had asked advice before she bought this, we could have prbably steered her to a much better deal.

Crabman

I maintain that Dell screwed this customer - do you think so?? Look at what i got out of dell, compare it with current offers and what she got

Crabman

Rex_Mundi wrote:

It's irrelevent what any of us think now. It is too late to change things. If your friend had asked advice before she bought this, we could have prbably steered her to a much better deal.

She didn't know about moneysaving and I didn't really know them very well I only got to know them through someone else I know.

madauri

I'm sorry for the buyer, but she will have to live with the fact that she made a bad purchase.
It happens to everybody some time or another.
I agree with the others that Dell has nothing to do with the fact that she saw the offer, agreed and paid, and now it seems to be too late to regret. Unless there is some clause in the guarantee saying there is still time for a swap or refund.
And she would probably have to justify her change of opinion. What will her say, that she is having it hard? Nobody will buy that I am afraid.
The whole point of shopping around before paying for something is to gather information about the products available to be able to make a proper decision.
Very few people know a lot about PC's, and it makes it worse that this type of technology advances so fast that the whole information you had last month is worthless to have an informed opinion today. Now, if she had waited a couple of days before buying and asked your opinion, she'd probably have a better machine now. You can't blame the people in the shop for that.

Edinburghlass_2

Crabman wrote:

I maintain that Dell screwed this customer - do you think so?? Look at what i got out of dell, compare it with current offers and what she got

No I don't think Dell screwed the customer, they offered a pc which the customer chose to buy.

I just did my shopping this morning in Tesco, will they take it back because I could have got better value in Asda

Crabman

madauri wrote:

I'm sorry for the buyer, but she will have to live with the fact that she made a bad purchase.
It happens to everybody some time or another.
I agree with the others that Dell has nothing to do with the fact that she saw the offer, agreed and paid, and now it seems to be too late to regret. Unless there is some clause in the guarantee saying there is still time for a swap or refund.
And she would probably have to justify her change of opinion. What will her say, that she is having it hard? Nobody will buy that I am afraid.
The whole point of shopping around before paying for something is to gather information about the products available to be able to make a proper decision.
Very few people know a lot about PC's, and it makes it worse that this type of technology advances so fast that the whole information you had last month is worthless to have an informed opinion today. Now, if she had waited a couple of days before buying and asked your opinion, she'd probably have a better machine now. You can't blame the people in the shop for that.

She actually phoned up and was given the spec by one of the sales people. Unfortunately yes there was flawed advice given at some stage leading to this sale.

But I still think Dell have screwed this customer. Come on, in this day and age, who gives a rollerball mouse with a new system? And no DVD writer? :rolleyes: If that's the case it should have been no more than £300.

A_Nice_Englishman

Regarding value for money, I notice you're in Worcestershire. A well known company close to you, Evesham Computers, is offering this

which seems to be fairly similar computer at a similar price. A lot depends on the software and warranty. Micorsoft Office and an on-site warranty will cost more than Works and a collect and return warranty, for example.

By the way, I read the Direct Selling Regulations again. The cooling off period ends 7 days after the day the goods are received and they do not apply to goods made to the customer's specification (like Dell PC's?). I don't know what Dell's returns policy is though.

Crabman

Edinburghlass wrote:

No I don't think Dell screwed the customer, they offered a pc which the customer chose to buy.

I just did my shopping this morning in Tesco, will they take it back because I could have got better value in Asda

You were informed when you went to tesco

Crabman

A_Nice_Englishman wrote:

Regarding value for money, I notice you're in Worcestershire. A well known company close to you, Evesham Computers, is offering this

which seems to be fairly similar computer at a similar price. A lot depends on the software and warranty. Micorsoft Office and an on-site warranty will cost more than Works and a collect and return warranty, for example. I know they sell good solid computers - we've got a Pentium 386 I think only 100 Mhz and it's still going strong :cool: though I only use it to play Duke Nukem :rotfl: it's more of sentimental value...

By the way, I read the Direct Selling Regulations again. The cooling off period ends 7 days after the day the goods are received and they do not apply to goods made to the customer's specification (like Dell PC's?). I don't know what Dell's returns policy is though.

I'm actually in Swansea visiting my godparents and that is how I've got to know this family. But thanks for that - I'm aware of Evesham (my mate's dad is an executive for the company ;)unforunately that doesn't entail a discount ).

I am going to phone Dell and ask about this so putting aside the comments about "contract being made" etc. what could I say to them??

As moneysavers, do you think it's best I give it a go, or just tell her to sit there and accept it?? Worth a go, no?? :T