Free Photo Mug (p&p 1.99)

Ami82

lawley1010 wrote: »

I have been trying to order this since yesterday, the free mug shows as a credit in my account but when I go to checkout the price remains £7.99 and no credit is given. I tried for hours yesterday and have now given up, the website is extremely slow and system errors keep happening. This has to be one of the worst websites I have ever used.:( I tried again this morning but still not working and their 'live chat' does not seem to be available, very poor service.

Not sure why it is not working for you but just to check did you add the 11oz mug? That is the one it only works on. I didn't have any problems so not sure how to advise but i hope you get it sorted!

emisem

exetergirl wrote: »

When I tried it first, I logged on as an existing customer & the page would not load properly- after putting in my postcode it asked me to verify the numbers & letters which were not there on the page. After trying several times I gave up, used my husbands email as a new customer & it was fine. HTH

thanks, just tried to sign up with new email but it says only one per household as i have already reedemed the voucher on my account- but it wont work on my account! fustrating lol

emisem

they have the WORST live chat EVER!

This is my live chat!

You are now chatting with 'Piska'
emma: i am trying redeem my free collage photo mug but it is showing up at full price at checkout
Piska: I will check your account details. Kindly hold on for a moment.
emma: thanks
Piska: Please place an order for collage photo mug and the credit will automatically apply and deduct price from your order.
Piska: After click on " Buy now " button your credit price will deduct from your order.
emma: i am wanting to pay by paypal but it comes up with - We're sorry-there's been a system error. Click on the button below to return to Snapfish. If you have a moment, please give us feedback on what you were doing when this happened. This will help us solve the problem. Thanks!
Piska: Please place order and reply back to us through email or chat so that i will manually apply credit and issue refund.
emma: i cannot place an order
emma: i have tried by card and paypal
emma: i keep getting the same error
emma: We're sorry-there's been a system error. Click on the button below to return to Snapfish. If you have a moment, please give us feedback on what you were doing when this happened. This will help us solve the problem. Thanks!
Piska: We are sorry that you have experienced a problem while using Snapfish site.


Anyone else had any luck with the chat??

Ami82

emisem wrote: »

they have the WORST live chat EVER!

This is my live chat!

You are now chatting with 'Piska'
emma: i am trying redeem my free collage photo mug but it is showing up at full price at checkout
Piska: I will check your account details. Kindly hold on for a moment.
emma: thanks
Piska: Please place an order for collage photo mug and the credit will automatically apply and deduct price from your order.
Piska: After click on " Buy now " button your credit price will deduct from your order.
emma: i am wanting to pay by paypal but it comes up with - We're sorry-there's been a system error. Click on the button below to return to Snapfish. If you have a moment, please give us feedback on what you were doing when this happened. This will help us solve the problem. Thanks!
Piska: Please place order and reply back to us through email or chat so that i will manually apply credit and issue refund.
emma: i cannot place an order
emma: i have tried by card and paypal
emma: i keep getting the same error
emma: We're sorry-there's been a system error. Click on the button below to return to Snapfish. If you have a moment, please give us feedback on what you were doing when this happened. This will help us solve the problem. Thanks!
Piska: We are sorry that you have experienced a problem while using Snapfish site.


Anyone else had any luck with the chat??

Sorry i might be wrong here, but are you on the snapfish site or truprints site? I know they are similar companies? But it is the Truprint you need to be on. Hope you get it sorted.

emisem

thanks i will go give it a try, i think i got directed to snapfish so i shall try truprint, and if not i give up! lol


- have just tried and i get directed to snapfish every time i log in to truprint

liamwba

Ordered mine last night, perfect little present for your other half

Ami82

emisem wrote: »

thanks i will go give it a try, i think i got directed to snapfish so i shall try truprint, and if not i give up! lol


- have just tried and i get directed to snapfish every time i log in to truprint

Can you see your redeemable code in your account? If so, click on the below for truprints and log in like that? That way you won't get redirected.

http://www.truprint.co.uk/snapfishuk/welcome

emisem

thanks,

i can see my code in my account on snapfish.

i have logged in through your link and ended up on snapfish...

the amount still shows full at checkout and i keep getting the same error when i try to checkout.

maybe it just doesnt like me..im start not to like it either!

Ami82

emisem wrote: »

thanks,

i can see my code in my account on snapfish.

i have logged in through your link and ended up on snapfish...

the amount still shows full at checkout and i keep getting the same error when i try to checkout.

maybe it just doesnt like me..im start not to like it either!

I don't understand where you are going wrong lol! I've click on my link and logged in and i am still on the truprint site, no redirecting... hmmm... try doing the whole process again but in another email address? Sorry, don't know what else to say. x

emisem

Ami82 wrote: »

I don't understand where you are going wrong lol! I've click on my link and logged in and i am still on the truprint site, no redirecting... hmmm... try doing the whole process again but in another email address? Sorry, don't know what else to say. x

thanks for your help anyway, i have tried a different email but because its the same postcode it says only one can be redeemed per household!

im giving up now lol