EXPIRED: Tesco Sunglasses of value £20+ gets £20 off @ Checkout

sinw

I have done they gonna ring me up tmz, have i entered into a contract with them, will they have supply me with the sunglasses? In fact it says returned, not unable to deliver, n i have not returned ne thing

lexilex

sinw wrote: »

I had email saying they been returned, which i never did, so whats going on i dont know; they said they may given me £2 for returning them??

Same here and I can't get through on the phones!

Not impressed with Tesco at all at the minute, last clothing order they sent the wrong items, had really bad customer service instore resulting in a complaint, and now this.

sinw

Oh glad not on me own then, load old rubbish i go mad if they charge me £2 too, i be on too consumer direct takin me money n failing to deliver - bad service i say ha ha

lexilex

sinw wrote: »

Oh glad not on me own then, load old rubbish i go mad if they charge me £2 too, i be on too consumer direct takin me money n failing to deliver - bad service i say ha ha

I can't see no mention of anyhting about £2 in the emails?

I'm so annoyed, i've been checking every morning to see if they have dispatched, surely once they have taken the money and dispatched the order they are breaking the contract to ask for them back.

sinw

Well says returned and we have not returned them so there's a lie before we start

We can now confirm a refund of £8.95 has been credited to your account. This may include a £2 contribition cost to the return of your item(s). Please allow at least 5 working days for your refund to appear.
Once again thank you for shopping with us and we look forward to your visiting our site soon.
The Clothing at Tesco team.

lexilex

Mine just says something about refunding shortly.

From their t&c's:

Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy in section 7 below.

So when they despatched a contract was formed.

withabix

Same emails. They 'pretended' to despatch mine.

lexilex

withabix wrote: »

Same emails. They 'pretended' to despatch mine.

Have you talked to them?

On my tracking link it does actually say order generated, so they obviously despatched..

deanos

Once despatched a contract is formed

lexilex

I have just sent an email asking them why they are breaking the contract, and what's going on.

Will keep trying on the phone though.

So peed off!