Comet are not playing fair

coupleuk

My mother purchased a washing machine from Comet on January 4th 2010 - it broke on May 29th 2010 - just 4 months from new.

She spent £14 on her PAYG mobile phone trying to speak with someone to deal with the problem and a week waiting for an engineer to call.

He came this morning and informed her that the machine needed a new electronic board - which will take upto a further 14 days.

She is 73 years old and her partner has prostate cancer, undergoing chemo. They could do without the hassle Comet are putting them thru.

I have spoken to the Comet "Customer Support Team" (who shouldn't be confused with any type of Customer Service Dept) this morning.

They insist that I "email" Comet to take things further. Has anyone actually tried to email Comet using their "rather clever ask a question service" - it certainly isn't my idea of "clever".

I wish to reject this machine and have a new replacement sent but they are blaming everything on the manufacturer - I cannot believe companies are still trying to shirk their responsibilities like this.

Mother is now expected to get a taxi to a launderette whilst all this is going on.

Comet have lost me as a customer.

Does anyone have a direct email for Comet please?

Thanks

jrrowleyws

coupleuk wrote: »

I wish to reject this machine and have a new replacement sent but they are blaming everything on the manufacturer - I cannot believe companies are still trying to shirk their responsibilities like this.

It'd probabily take longer to arrange a replacement than to get this one fixed. And to be honest, a new machine is just as likely to break down as the repaired one.

What exactly do you want them to do? If a part has to be ordered from the manufacture, then its out of comets hands. They ARE trying to resolve the issue.

Weirdlittleman

How are comet not playing fair?
You want something you are not legally entitled too and are playing the C card to do it.

Comet are doing exactly what they should be.

wealdroam

OP, you cannot reject the thing.
You have have it for four months.
Seems like you have already accepted it.

neilmcl

Forget about email, contact Comet again by phone and use the argument that getting it repaired would cause a "significant inconvenience" and you're entitled to another suitable remedy, although they may argue that a replacement is likely to take just as long as waiting a further 2 weeks for the replacement part. I'm not sure how Comet are supposed to be "shirking" their responsibilities though and if your mother wants to spend £14 using a payg mobile rather than using a landline then that's not their problem.

Equaliser123

Weirdlittleman wrote: »

How are comet not playing fair?
You want something you are not legally entitled too and are playing the C card to do it.

Comet are doing exactly what they should be.

Your comment about the "C card" is a cheap and nasty shot. The OP was, quite legitimately, explaining the particular circumstances.

If the purchaser is being seriously inconvenienced (which it sounds like she is) then a replacement or refund is entirely appropriate.

Weirdlittleman

Equaliser123 wrote: »

Your comment about the "C card" is a cheap and nasty shot. The OP was, quite legitimately, explaining the particular circumstances.

If the purchaser is being seriously inconvenienced (which it sounds like she is) then a replacement or refund is entirely appropriate.

The lady having cancer is absolutly nothing to do with the story or the consumer rights and was used to get a sympathy vote.

Googlewhacker

You could as someone said argue the inconveniance to get something sorted but it is unlikely they will do alot. You do not have the right to reject it anymore as this only applies within a reasonable period which for electrical goods is generally accepted to be 2-3 weeks.

They have the right to repair or replace as they seem fit as long as no great invonveniance occurs but if it is only 2 weeks by the time you argue the toss it will have passed no doubt

dmg24

Equaliser123 wrote: »

Your comment about the "C card" is a cheap and nasty shot. The OP was, quite legitimately, explaining the particular circumstances.

If the purchaser is being seriously inconvenienced (which it sounds like she is) then a replacement or refund is entirely appropriate.

To be fair to Weirdlittleman, when I read the OP my first thought regarding the cancer comment was that there was really no need to mention it.

OP, stick to the facts of the situation when dealing with the retailer, trying to make the situation personal/ emotional will only get peoples backs up.

Equaliser123

Weirdlittleman wrote: »

The lady having cancer is absolutly nothing to do with the story or the consumer rights and was used to get a sympathy vote.

A "sympathy vote" from people on an anonymous internet website?

Get a grip.

Equaliser123

dmg24 wrote: »

To be fair to Weirdlittleman, when I read the OP my first thought regarding the cancer comment was that there was really no need to mention it.

OP, stick to the facts of the situation when dealing with the retailer, trying to make the situation personal/ emotional will only get peoples backs up.

Hear what you are saying but I think that Wierdlittleman could have just ignored it rather than accusing of playing a 'card'.

I also think that the subjective circumstances of the OP are relevant to the issue of inconvenience.