Rbs to close or not to close?

chambta

cbassno3 wrote: »

Good evening all,
A few weeks ago i supplied a thread regarding my recent problems with rbs. I decided to give them a call the other day to see whether my charges for the royalties gold account would be refunded to me due to not getting on with the benefits. I have noticed that they are more focused then ever on customer service due to mse info and online banking the 14 commitments or something. I spoke to a sales operator who has refunded my charges for me! That is much better customer services actually wanting customers to stay with them rather then leaving. I will now be keeping the account open as they have redeemed themselves!!!!!!!!!:beer:

In my experience we have very, very few customers leaving despite the bank's problems.

Rupert_Bear

I bank with Lloyds and in all my time with them I have never found them to mess things up. Sorry guys the reason the bank messes up is because the customer has implemented a situation in the first place.