Need ADVICE pls - New Phone replaced by BMP.net with a used one

semelak1

I have purchased a phone from buymobilephones.net about two weeks ago which had a problem with its camera. I had to post the phone back to them last Tuesday and was promised a new replacement.

Today, I received the replacement phone and noticed clear scratches on the front cover and also on the back. The lens cover and the area surrounding it is also darkish due to the extensive use it had (or probably because somebody tried to remove the lens cover ??) I am very angry and disappointed at buymobilephones.net.

I would like to get your opinions on what I should do next ? I am afraid they may continue sending me used replacements again several times if I return the phone. After the 13th, 28 days will be passed and I will have to take whatever phone I have by then to Nokia for repair.

deano23285

send it back and tell them you'd like a new one or a full refund plus any postage coasts incurred

semelak1

Thanks .. That's exactly what I just did...

semelak1

The company replied today saying that the phone LCD does not have any scratches and that there is nothing wrong with the phone. They said they would send it back to me !!!

Please, can somebody look at the following links and tell me I am wrong !! but I see the scratches very clearly on the pictures.. (Click on Full Screen when viewing the pictures)

http://picasaweb.google.com/y.h.alsilani2/E72?authkey=Gv1sRgCPGMoofi7IeBew#5478884815559620946


Please advice what I should do !! I am thinking of refusing the delivery if they do send it to me again. But how would I know whehter they will send the same one I just posted or a new one ?

OneADay

Have you taken the plastic screen cover of it? Top left hand corner of that pic suggests the plastic is still on the screen.

swilliam

Did you pay with a credit card ?

If you did and they cover the amount you paid, refuse the phone ( making sure it is signed has rejected ) and then approach your credit card with a view to them making a charge back against the company.

semelak1

OneADay wrote: »

Have you taken the plastic screen cover of it? Top left hand corner of that pic suggests the plastic is still on the screen.

They claim that the scratches are only on the plastic screen cover and that the LCD is intact. However, this still doesn't explain the appearance of the area surrounding the camera lens on the back. Also, a brand new phone should not have these. Well, at least the first phone I received from them did not.

They responded saying that they will send the same phone back to me without explanation to the cause of cosmetic defects on a supposedly brand new phone ! The scheduled delivery is on Monday.

I am thinking of simply rejecting the phone.

semelak1

swilliam wrote: »

Did you pay with a credit card ?

If you did and they cover the amount you paid, refuse the phone ( making sure it is signed has rejected ) and then approach your credit card with a view to them making a charge back against the company.

I paid with a Visa debit card. The phone is still with them and they said they posted it and I should have it on Monday. I will be refusing the delivery, but I still have the T-Mobile SIM card. Should I send it back to them or to T-Mobile ? It's a 24 month contract and T-Mobile should start charging me for the first month next Monday. Should I cancel the direct debit ? or notify T-Mobile first ?

swilliam

Ah !

I thought you bought a PAYG phone. I didn't realise a contract was involved. You have 7 days cooling off to cancel the contract, but 28 days to have a new replacement phone ( which you have already requested ). You can stand your ground and demand a new phone on the grounds that you feel they sent you a ' less then new example', but that wont effect or cancel your contract.

Someone else will be along shortly to advise.

semelak1

swilliam wrote: »

Ah !

I thought you bought a PAYG phone. I didn't realise a contract was involved. You have 7 days cooling off to cancel the contract, but 28 days to have a new replacement phone ( which you have already requested ). You can stand your ground and demand a new phone on the grounds that you feel they sent you a ' less then new example', but that wont effect or cancel your contract.

Someone else will be along shortly to advise.

Thanks again for the response.

This is their last reply:

"I have inspected the phone again and compared it to the photos. All of these are on temporary plastic covers as I mentioned earlier. To confirm this I have had to remove them so they are no longer on the phone. I have replaced them with protective tape designed for this purpose so the fascias do not get damaged in transit."

Well, they never answered my two concerns:
- What has caused these scratches on the front cover ?? Even if they are only on the protective cover as they claim, the phone is supposedly brand new and should never have any scratches.
- What about those on the back of the phone ? As can be viewed from the pictures, they are on the plastic part surrounding the lens and there is no plastic cover on that side of the phone. And again, why would a brand new phone have these cosmetic defects ?

Well, I am not sure what my next should be If I chose to refuse the delivery of the phone... I would never have agreed to the contract if it weren't for the phone.. and I was expecting a brand new phone when I placed the order.

Again, any advice would be very much appreciated.

semelak1

I am still hoping that someone will give me an advice .. :think: