Gmail Hacked

Firefly

When I was out today I had several calls from friends asking if I was OK because they'd received an email saying I was in Scotland and had been held at gunpoint and robbed. Hence, please send money to Western Union, etc.

I've discovered the emails did come from my Gmail account as it sent one to my 'back up' account too.

The password on the account has been changed and it's linked to a [EMAIL="xxxxx@yahoo.com.in"]xxxxx@yahoo.com.in[/EMAIL] account.

Apart from panic, can anyone suggest what I can do? I've emailed Gmail but there is little information on their website.

I've had the same account for 5yrs and not only do I not want to lose many of the email addresses on that account I don't want to lose some of the information on their either.

Help!!!!

fiddiwebb

Change your password immediately, something with upper lower case letters and numbers.

Make sure the hacker has not set up a secondry email address in your Gmail account if so delete it and double check everything in your admin.

Problem is the hacker will have all your contacts addresses.

Firefly

I can't get into my email at all.

My password has been changed and if I try and get a reset password hint it tells me that my account is linked to a [EMAIL="'xxxxx@yahoo.com.in"]'xxxxx@yahoo.com.in[/EMAIL] account which certainly isn't mine!

There is no way I can access anything. I've changed the password on MY linked account.

olly300

Try this http://mail.google.com/support/bin/answer.py?hl=en&answer=50270#ContactForm

oliver84_2

Did you click any unwanted link?

Hammyman

Forget the account. Google are reknown for having absolutely no interest in customer service whatsoever, even to those who pay. Use GMX.com instead.

tronator

oliver84 wrote: »

Did you click any unwanted link?

... or more likely, do you use the same password somewhere else or is the password just one word which appears in a dictionary?

The_Grandmaster

How about a malwarebytes scan and hijack this log to check there's nothing bad on the computer which may have picked up your password?
Instructions below written by alienRIK:

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_ma..._anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD THIS VERSION')
http://www.filehippo.com/download_hijackthis/2894/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

mr_fishbulb

tronator wrote: »

... or more likely, do you use the same password somewhere else or is the password just one word which appears in a dictionary?

More likely there is something on the machine which captured the password when it was being typed in.

Run the checks as suggested above. That won't help you get your gmail back, but it could help stop further things from happening.

At this time you should assume that all your online passwords have been compromised. Although there is no point changing them until you have run the scans and are sure there is nothing malicious left on the machine.

If you use online banking, I would check with the bank that there has been no suspicious activity.

tronator

mr_fishbulb wrote: »

More likely there is something on the machine which captured the password when it was being typed in.

I always forget that you Windows guys have all these problems with malware and trojans

mr_fishbulb

tronator wrote: »

I always forget that you Windows guys have all these problems with malware and trojans

They make the computing experience more interesting