1p Mobile -Pay as you go!

gsf600y

I emailed to enquire why my order was cancelled:

Thank you for your recent e-mail.

I can confirm that you order has been cancelled due to no top up been applied as per
the promotion advertised.



All orders made to Dial-a-Phone are subject to acceptance and availability. Any
orders placed will be treated as an offer to purchase the goods or services from us
and we have the right to reject such offers at any time. You acknowledge that any
automated acknowledgment of your order that you may receive from us shall not amount
to our acceptance of your offer to purchase goods or services advertised on the
Website. The conclusion of a contract between you and us will take place when we
despatch the goods to you or commence the services; whichever is the earlier and
prior to entering the contract, we will be under no obligation to supply you with
the goods and/or services you have ordered.



If we do cancel your order in such circumstances, we will notify you by e-mail and
will re-credit to your account any sum deducted by us from your credit card as soon
as possible but in any event within 30 days of your order. We will not be obliged to
offer any additional compensation for disappointment suffered.


Please accept my apologies for any disappointment.

wee_postie

mine was cancelled because i wouldnt fax a bank statement to them how petty eh lol

SUPERJULES

even though my order was cancelled virgin have still done a credit check on me:mad:

mandycr

why on earth do they need id for a 1p phone

wee_postie

dont know mand but their not getting it lol

fanbosun

boo_star wrote: »

Jesus, grow up.

Maybe you should consider following your own advice. I am surprised you are allowed to stop up so late....

fanbosun

Reading of the following is optional...For info customer services say emails and sales fault of IT glitch, system should not have accepted the phone order without simultaneous purchase of a top up (note: page now taken down) and EVENTUALLY the £1 would be refunded but this could take some time (see T&C). Was reminded that they have the right to cancel purchase at any time. However be aware that the alleged IT fairy noted on my account (and probably the rest of you) "PAYG funds not available." (big lie) She couldn't explain why but a manager will call me back???? forgot to ask if the lack of funds bit got feed back to the credit reference agency via the same automated process that sent the emails out in the first place.

reformedEffortMaker_2

got the same email.
I guess the "IT Glitch" was a disgruntled computer programmer who thought he'd stick two fingers up at his employer after resigning. OP - what do you think of this theory?

Dustangle

!!!!!! wrote: »

Oh well. I took a punt on a bargain phone. It didn't come off and I didn't lose anything so life goes on.

That is a very mature attitude, and it reflects well on you.

jammin_2

reformedEffortMaker wrote: »

got the same email.
I guess the "IT Glitch" was a disgruntled computer programmer who thought he'd stick two fingers up at his employer after resigning. OP - what do you think of this theory?

Why would you think that?