MYSTERY SHOPPING THREAD XV - please, no mention of client names or fees on here

squidgeum

nearlyheadlessian wrote: »

TNS appear to have modified their sassie setup so that you can add dates to the report and save them now (would have been nice if they had emailed to say though).

They have to be one of the rudest MS companies! They rarely reply to emails and yet are quick enough to send out the 'sacking' email a few of us got last month about cancelling jobs.

yonk

Mumof2 wrote: »

Grass Roots are fab aren't they - just had to cancel a job for today and tomorrow and they were so good about it; completely understanding when I said my little boy is ill and I can't do the jobs.

Wish there were more companies like them around.

Yep, I rarely do jobs for them as they don't come up in my area very often but had a job yesterday. The guidelines were excellent and the survey pretty straightforward. They just feel so friendly.

I only wish some of the other companies, particularly GfK would "borrow" a set of GR guidelines and see the style. I've pretty much given up GfK as I can never be bothered to sift the guidelines for what they want done from the threats.

Tern are very good if you have a problem with the shop too.

nearlyheadlessian

nickik1970 wrote: »

For tns coffee, has anyone found out if the start dates are the 1st june or the 14th june. Guideline brief states 14th june to july, but now the job pages are saying 1st, the acceptance email I received also said the 14th. Have emailed them twice, not heard anything yet though.

14th would be my inclination - it's still what it says on the questionnaire. My suspicion is that they are inexperienced with sassie, so rather than make the questionnaire "editable" in advance, they've simply changed the shop dates.

squidgeum wrote:

They have to be one of the rudest MS companies! They rarely reply to emails and yet are quick enough to send out the 'sacking' email a few of us got last month about cancelling jobs.

And it's changed so terribly quickly too. A year ago they were one of my best companies. That's what happens when you sell out to the Americans - I've yet to come across an american ms company that takes its shoppers seriously.

jen_br

Just picked up two ESA jobs my first ESA jobs, walking distance from my house woo hoo!

meandthree

Hi,
I am just wondering if anyone can help me. I have a job pending with react that says it has to be done today. Are we allowed to phone them to ask and if so does anyone know the number, because if it has to be done today I have to travel a bit to do it this afternoon. I am fairly new at all this so go gentle please!! Thanks

jen_br

RE website looks like its working fine now, the login box is fixed

duchy

squidgeum wrote: »

They have to be one of the rudest MS companies! They rarely reply to emails and yet are quick enough to send out the 'sacking' email a few of us got last month about cancelling jobs.

I had absolutely the opposite experience with them this week. After I responded to a rather terse email after they cancelled some jobs (I had emailed them but they hadn't replied originally) they were charming and reinstated everything.

nickik1970

meandthree wrote: »

Hi,
I am just wondering if anyone can help me. I have a job pending with react that says it has to be done today. Are we allowed to phone them to ask and if so does anyone know the number, because if it has to be done today I have to travel a bit to do it this afternoon. I am fairly new at all this so go gentle please!! Thanks

01285 886563:j

scubaangel

meandthree wrote: »

Hi,
I am just wondering if anyone can help me. I have a job pending with react that says it has to be done today. Are we allowed to phone them to ask and if so does anyone know the number, because if it has to be done today I have to travel a bit to do it this afternoon. I am fairly new at all this so go gentle please!! Thanks

The staff at React are lovely, you could try calling them on 01285 886563

nearlyheadlessian

I like that tns thinks we are "confused" rather than acknowledging that they made a mistake :