Postage costs, how much is too much? need advice please

midnightraven3

bought (and paid for) an electric guitar 13th may, mid afternoon
postage was stated at £20, seller dispatches within 2 days
courier, fair enough

it arrived this morning, by my normal parcel postman, he had 2 other things as well
it said on it price paid £9.23
i realize sellers have other costs, other than stamp price
but i wondered what others, particularly sellers thought of charging in excess of £10 more

i have pondered all day
i'm stuck
and i havent contacted the seller or left feedback yet

any advice would be welcomed
thank you

fridayschild_2

Even allowing for decent packaging - and I'm assuming that it was - £10.67 'over the top' (I did that in my head which means its prob wrong) is too much.

I know some people say that you should factor the cost of postage into your purchase price, etc etc but it's not the way I do things and I don't agree.

I would try sending the buyer a polite email saying that you were a rather surprised at how much the postage was in relation to the cost paid even allowing for packaging.

Sadly if he/she doesn't respond, doesn't care, there isn't anything you can do about it expect give them a neutral - or a positive if you really like the guitar - with a cutting message about the postage. Also marking down their star rating. (you could leave a neg but that would be a bit O.T.T.) but give them a chance first.

Do not under any circumstances threaten to leave neutral or neg feedback in your email.

Good luck. Let us know what they say (if anything)

midnightraven3

thank you

the guitar was packaged well in a box, with adequate packaging
i;m not complaining about this, but, it was all recycled, which i do like, but it does mean he didnt have costs, it was a box for something for the garden,

i shall mail as you have said
sadly they are not regular sellers, over 200 feedback, 100%, but they have had any activity as a seller, so no star rating is showing

i shall let you know what if anything happens

i hate confrontation

fridayschild_2

Me too and I cringe when a 'message' appears after I have had to contact someone - sometimes I even get my Husband to open it for me or I do it with one eye shut, lol. I know, sad isn't it?

fridayschild_2

Oh and you can still mark down the stars, sooner or later it will catch up with them.

midnightraven3

nothing as yet
but its still early days

*Vikki*

He has made profit like companies do. I would not leave a neg or neutral. You knew how much p&p would be before you bid?

VoucherMan

fridayschild wrote: »

some people say that you should factor the cost of postage into your purchase price, etc etc

That'll be me then.

If P&P had only been £10 would you have paid an extra tenner for the guitar?

I always find the less the postage, the more I'm willing to bid/pay.

If you were happy to pay the price then leave positive feedback but leave a comment about the P&P charge.

midnightraven3

*Vikki* wrote: »

He has made profit like companies do. I would not leave a neg or neutral. You knew how much p&p would be before you bid?

yes i did
believing it was for 48 hour courier as stated on his auction

not 6 days normal post

soolin

midnightraven3 wrote: »

yes i did
believing it was for 48 hour courier as stated on his auction

not 6 days normal post

Where a seller sues a different postage method to that stated i owuld be cross. Email the selelr first, explain that you paid for 48 hour delivery and instead got a slower postag emethod, ask him for a refund to reflect the change of service.

If he doesn't comply then consider your feedback carefully, it is always worth leaving a comment at least that warns future buyers that the seller isn't all that they seem.

midnightraven3

thank you soolin
i shall wait and see if he replies
i appreciate not everyone is online all the time

i may come and ask for hlp with feedback though if that ok
he seems like a very few and far between user, certainly not a seller on a regular basis
i guess he wont be too worried about his feedback as his account is seldom used