Utility Warehouse (Telecom Plus) Discussion

NigeWick

HappyMJ wrote: »

my gas/electric direct debit with Npower is £10 a month

But, does that actually cover the cost of your gas and electricity? When I was with UW, my direct debit paid the actual usage each month. And, how did you get nPower to accept £10 per month? If you go to their web site, it's just over £85 per month for a one bedroom home.

Meeper

Okey dokey. You want to play silly games. Works for me.

Let's try again - if you'd like to show me where you can get electricity, phone, broadband and mobile for less than £45 in a month and have that amount also be the full amount payable without meaning you were going into arrears or making another payment later.

NigeWick

HappyMJ wrote: »

No it doesn't cover the usage but the details aren't important.

We'll have to agree to disagree on that point, I believe the details are very important as without them we do not know if we are comparing like for like.

You go to what I consider to be a lot of trouble to keep your costs down and that's fine as it is your choice. Many UW customers use the pre payment card to good effect in order to keep their bills low (or indeed receive money from the company because of their spend). I use the card because it means that I do not have to do anything other than my normal routine to gain that financial advantage. At present I've only got my wife's mobile with UW and they give me money every month. :beer:

Cardew

Meeper wrote: »

Okey dokey. You want to play silly games. Works for me.

Don't take him on Happy - silly games are his speciality! He has been playing them for a long while on this thread.

Quentin

NigeWick wrote: »

We'll have to agree to disagree on that point, I believe the details are very important as without them we do not know if we are comparing like for like.

That's your view now, presumably as you no longer work for the UW!

Meeper expresses the view on "details" as laid down for their reps by the uw, which warns their reps of the dangers of "educating" (and then "losing") the customers!

Meeper wrote:

Details details. Who cares about the details?

This is from the uw reps website (the one they don't like being made public!):

With so many tariffs, so many competitors and so many options, it's very easy to get caught up in the detail and to end up educating our customers. Most of us will make this mistake at some point and end up losing potential customers as a result. The Company's very top distributors do not get hung up on the detail and their approach is simple and top-line

Meeper

I'll try a third time.

Meeper wrote: »

Let's try again - if you'd like to show me where you can get electricity, phone, broadband and mobile for less than £45 in a month and have that amount also be the full amount payable without meaning you were going into arrears or making another payment later.

Answers on a postcard? Come on - how can you get that cheaper? This is a money saving site. Let's hear the wonderful ways in which you can get those services for cheaper than £45 without going into arrears or pulling some other strange behaviour?

Put your money where your mouths are, HappyMJ, Cardew and Quentin. Come up with a solution, if you can.

keggs

Just looked at the time of your last post Meeper. It seems the creeps are either having a hard time coming up with an answer or just ignoring you.

By the way if you want to save money on your health bills, I'd suggest contacting your MP and getting them to sign the Early Day Motion to stop the NHS Bill. The link is http://www.38degrees.org.uk/page/speakout/nhs-lansleys-secret-report

Now I'll just wait to see if the moderators remove this. Shame on them if they do. Won't stop me though.

arteta1878

As a former UW rep (for a very short time may I add) I remember the training I was given, when you are told specifically not to talk about tariff prices with your customers.

They even played a telephone conversation in the training from their top agent to another agent (ex scouse policeman now doing fabulously well apparently, like everyone else who was in it from the start) and explaining how he does not even know the tariff prices and it was all a big laugh and a joke.

I was a bit dubious, but signed up to become a distributor and soon realised their alledged fantastic customer support was actually quite appalling, so I soon binned it off as a complete waste of time and effort (not until I had got my 12 customers and my initial £199 investment though).

I was particularly appalled after a couple of good friends had been treated like idiots by their useless customer services, who were also very rude and unhelpful.

With regards to them being cheap and Meeper getting elec, landline, mobile and broadband services for £45....if I have missed you posting your usage up then I apologise, but how could anybody possibly explain whether knowing if it is cheap or not without knowing how much you use the phone or how much electricity you are using?

janninew

arteta1878 wrote: »

As a former UW rep (for a very short time may I add) I remember the training I was given, when you are told specifically not to talk about tariff prices with your customers.

They even played a telephone conversation in the training from their top agent to another agent (ex scouse policeman now doing fabulously well apparently, like everyone else who was in it from the start) and explaining how he does not even know the tariff prices and it was all a big laugh and a joke.

I was a bit dubious, but signed up to become a distributor and soon realised their alledged fantastic customer support was actually quite appalling, so I soon binned it off as a complete waste of time and effort (not until I had got my 12 customers and my initial £199 investment though).

I was particularly appalled after a couple of good friends had been treated like idiots by their useless customer services, who were also very rude and unhelpful.

With regards to them being cheap and Meeper getting elec, landline, mobile and broadband services for £45....if I have missed you posting your usage up then I apologise, but how could anybody possibly explain whether knowing if it is cheap or not without knowing how much you use the phone or how much electricity you are using?

So did you sign your 'good friends' up as some of your 12 customers? If you were that 'appalled' why would you do that? As most regulars on here know I switched my gas and electricity to EDF a few years ago, but one thing I will say I had excellent customer services every single time I called UW, and the phone was always answered very promptly - shame I can't say the same about EDF!!

You say it was a complete waste of time and effort - do you not believe people who are dedicated can make money and make it worth while?

janninew

Just reading back at some of your first posts on here arteta1878, you really have changed your tune about UW!!!!