Annoyed with Vodaphone!!

N20Y1D

claireac wrote: »

For the first in prob 10years as a Vodaphone customer they have really hacked me off!!!

I got a new phone last June and it's been great, except that my contract has unlimited internet access and I just don't use it!! I thought I would, but I don't. So I thought I'd just change my contract.....like I've done several times in the past. Except that I can't!!! Apparently I'm on a "new type" of contract that means I can only add to it........ When I pointed out that my phone is hardly new the bloke blustered about a bit and just kept repeating himself........:mad:

Far from impressed with the excuse, and lack of explanation - even less impressed at having to pay for a service I'm not using.......:mad:

Is there anything I can do except wait until the contract expires???

vodafone like people like you, you help contribute to the 97% that never go over the 500mb limit....

i'd imagine that a very high percentage of the 97% are people just like you who took out a contract with it bundled in but have no intention of using it.

I'm in a similar boat, i very rarely send a text message so have no use for the unlimited (3000) texts included in my bundle, i asked if i could have a discount if i had the texts removed when i was negotiating my contract..... and was told no as it was part of the tarrif... and of course now i am one of the vodafone customers who never goes anywhere near sending over the unlimited amount.

Mrs_Ryan

Im the same. I rarely send text messages but needed the high minutes allowance and I do have the internet allowance as well but although I am a heavy user I dont get anywhere near it! It would be better if I could say have something like 100 texts and more minutes or something.

Vodafone

Hi Claireac,

Although I can't see which tariff you are on at the moment, I would be more than happy to take a further look into this for you and see if there is anything that we can do for you.

You can contact my team via -

Web Relations Team - Vodafone UK

(When contacting, please quote the code WRT135 in the subject line. In the main message body please include a link to this thread and your user name. This will ensure that the email comes straight through to our inbox.)

I look forward to hearing from you.

All the best,

Espi
Web Relations Team
Vodafone UK