£1 Cineworld tickets from KGBDeals - Did you get yours?

jayrol251

i ordered 2 tickets and didn't receive anything. when i emailed them they said they have no record of it despite the website saying the transactions had gone through at the time. i found a message in my spam saying they had had a problem with the transaction and it hadn't gone through. my debit card has NEVER had any problems and I use it daily. they said they couldn't do anything about it as the offer has expired so i wasted my time applying.

good luck to everyone else!

psmoore2409

for those of you who haven't received their codes contact kgbdeals@filmology.co.uk with your e-mail address and postcode, I did and got my code immediately, they also attached instructions for using the code and booking the tickets so for those of you who need this info send them a quick e-mail asking for the instructions which they'll send as an attachment

stuzhunter

got mine..watched Robin Hood..Happy!

pisces1996

pisces1996 wrote: »

Have emailed as you suggested but 24 hrs later and still no joy. First time tried this but don't think will bother again as not worth time and effort chasing up when they don't deliver the goods but still take your money.

After much confusion the team at KGB sorted the problem of the lost cinema voucher but to be fair to them it was not actually their fault. I had listed my daughters email address to receive the voucher and she had failed to recognise the email and left it unopened in her inbox. So after many rants to KGB a very patient girl called clare sorted it and we happily received our voucher. I think perhaps people are jumping t conclusions, like myself, regarding the legitimacy of the offer and maybe they just had a few teething problems.

bambam82

Just wanted to post my experience of this deal. Me and my partner both purchased codes on separate cards and got the codes sent through no problem. Booked our tickets on Cineworld's website (using the revised codes that were sent through later) and as some people have already mentioned, when it came to collecting the tickets, the orders were not recognised. Luckily we had got the confirmation sent to our mobiles, so a quick show of the text to CS and we were able to get in. That was last week.

Yesterday my partner received a call from Sainsburys Fraud dept saying 2 transactions had been attempted on his card, but that they had been blocked by the team as they were flagged as being potentially fraudulent. Quite lucky they did as the transactions were definitely fraudulent. My partner very rarely uses his CC and prior to the KGB deal, the last time he used his card was about 1 month before. I have been reading the various threads on MSE (both this one and the one on the grabbit board) and have noticed other people posting comments about fraudulent activity. I thought that maybe those people had just been unlucky and that they had viruses or trojans on their computer. As their experiences were a couple weeks ago, I also thought that as it hadn't happened to us that we were 'safe'. (classic case of thinking bad things happen to other people and not me).

My partner is a computer programmer and is fanatical about online security so we know it wasn't the computer that had been compromised. I am aware KGB is run by the same group that owns 118 118 and that it is a legitimate site, but on this occasion it seems as if potentially there was an 'inside leak' or their website was hacked (without their knowledge) leading to customer's details being obtained. The number of people on MSE alone posting about fraudulent transactions since using KGB surely can not be a coincidence? I don't know how the unlucky few are being selected, but I guess for us it was simply a case of wrong place, wrong time.

My partner has since cancelled his card and is getting a new one sent. As a precaution (even though there have been no fraudulent transactions on mine) I have also cancelled my card and will be getting a new one sent.

I'm not trying to scare other users, but as a word of warning I would advise those who used this deal at the very least to keep a close eye on their accounts, even though the KGB deal happened a while ago. I shall also be contacting KGB to tell them of my partner's experience.

Don't worry though, this hasn't put me off future deals. I'm too much of a bargain hunter at heart! Roll on the next bargain :rotfl:

RyanSaver

Hi,

Updates on my complaint (used voucher but Cineworld Luton failed to print ticket):

Filmology - David Pearson responded and was very helpful, agreed that the problem was Cineworld's. He generously resolved my disatisfaction by providing some additional voucher codes, and also forwarded my complaint on to Cineworld (due to Manager's lack of knowledge, assumption I was wrong and that KGB must be at fault), and I'm waiting to hear his feedback.

Cineworld - After complaining direct I was helped by Samantha who immediately gave me a new KGB code and two complimentary tickets to use in 3 months. She told me that there had been problems over the weekend where the tickets (using the voucher code) were not printing out, and accepted it was Cineworld's problem. She also accepted that Cineworld failed to inform their Manager's in time, and that the situation was handled badly - both will be fed back to upper management.

So, providing my future transactions don't go pear-shaped, I feel it's been adequately sorted out - it could have been avoided if Cineworld had better training/processes, so it remains to be seen if things improve.

I would say Dave Pearson at KGB was extra generous in helping out, even though it wasn't his company's fault.:money:

xamberangel

I applied 28th April and got an e mail saying I had been charged £1 and I would receive ticket straight away.
Have sent e mails but no reply.
Now sent an e mail to the address in the forum. Will post if I get a reply.

xamberangel

:jI e mailed the address Martin gave out and received my code immediately. Have my ticket for Robin Hood. Great forum, Liz:T

norserose

Hi,

I got one of the dodgy codes that didn't start with "KGB". Requested a new one last week, haev heard nothing. I just sent antoher email today so will give them chance to respond, but just wanted to log the fact that I'm still wating for my ticket.

Isn't the deal invalid now though, what date does it close?

eslick

closes 5th June