Santander down again

kns_2

As tittle say's I went into Argos to pay for something and my card was refused Grrrrrrrrrrrrrr:mad:
I know there is over £1000 pound in there and also there web site will not let you log on :mad:

oxon_man

Looks like their systems are down again.
My card was declined at Sainburys petrol station this morning.
Cash machines can not connect to complete transaction.
Not able to get through to the banks customer services by phone.
A recorded message apologising and letting everyone know what is going on would be nice.
Hopefully the bank is still trading, but for all we know...
This really is not good enough.
Time to change banks.

jimbob_too

Yes, I was refused cash at two ATMs, and can't log on to the website. I can fully understand that they will experience technology problems (it happens to all banks) but the least they could do it post a message on their website explaining that there is a problem and giving an estimated time by which it will be resolved (or further information released). Instead all I get is:

Error code: 70002

rb10

oxon_man wrote: »

Time to change banks.

Seeing as in the recent past, Halifax, HSBC and Barclays have all had major systems failures, I don't know where you're planning on going? This sort of thing can happen to any organisation.

jimbob_too

rb10 wrote: »

Seeing as in the recent past, Halifax, HSBC and Barclays have all had major systems failures, I don't know where you're planning on going? This sort of thing can happen to any organisation.

But a responsible organisation would at least release a short statement on their website explaining the problem. Communication is key.

alim0nkey

Final straw for me. Last week the idiots cancelled my debit card by mistake, I had to queue for half an hour in the branch yesterday just to withdraw my money, and now I can't even access my accounts at all. Pig sick of em.

PC_Gabriel_Kent

Aw diddumms it is the end of the world. My card worked in Asda no problems.

alim0nkey

PC_Gabriel_Kent wrote: »

Aw diddumms it is the end of the world. My card worked in Asda no problems.

Aw well, as long as you're OK, us moaners will just have to put up with it then.

If it's just one thing, yes sure, chalk it down to experience, but when you've had error after error it starts to kind of grate a little. So yes, time to find another, slightly less incompetent bank.

vaporate

alim0nkey wrote: »

Aw well, as long as you're OK, us moaners will just have to put up with it then.

If it's just one thing, yes sure, chalk it down to experience, but when you've had error after error it starts to kind of grate a little. So yes, time to find another, slightly less incompetent bank.

Natwest, there is another way lmao

I've had no problems yet in 7 years. Basically I run my account the old fashion way, properly and in credit.

alim0nkey

vaporate wrote: »

Natwest, there is another way lmao

I've had no problems yet in 7 years. Basically I run my account the old fashion way, properly and in credit.

What's that got to do with people not being able to access their accounts? Or a bank being incompetent and cancelling a debit card by mistake? Good for you, you haven't had a problem, just wait until you do and then try and get it resolved. Good luck.

jimbob_too

Just an idea - when the O2 Broadband connection in my area fails, O2 send me a text message telling me this. That way I know that it's a centralised problem, and I don't waste time on my computer testing the router and trying to fix it.

All Santander should do is send people a text message whenever this happens - then I would know for example not to spend time trekking all the way round a supermarket collecting shopping that I will not be able to pay for.