ported number over to tesco mobile

cally6008

now officially on PAYG . :j

only thing is ... cant access mytescomobile.com to log on to access 5 fav numbers etc and cant get through on 282 to register e-top up card as it says "you are not a tesco mobile user"

do I have to wait a bit longer ?

davie24

Have you tried entering your mobile number at:
http://www.tesco.com/mobilenetwork/

cally6008

Yeah, I had tried that.

I rang them up and they explained that it takes a further 2 days (after porting your number to them and it going through etc) for everything to trickle down the lines and catch up on the system

benny123

i waited about 48hrs to transfer PAC code, i got a text from them when it was all 'sorted', good customer service and i'm pleased i swapped over to tesco

preable

glad you got it sorted pal

KEM

Sorry to piggy back on this thread...

I've got my Tesco PAYG SIM and I've just got my Orange PAC code.

I was told that I should set up my favourite numbers before I top up the SIM. So what do I do first? Can I set up favourite numbers on the number given on the SIM pack before I port my old number across? Is this possible if I haven't added any credit? Will the favourites stay with the account after porting (presumably yes)?

cally6008

Hi Kem. I don't know as I'm doing mine the other way round (port old number to tesco mobile then set up fav no's etc)

KEM

cally6008 wrote: »

Hi Kem. I don't know as I'm doing mine the other way round (port old number to tesco mobile then set up fav no's etc)

Have you already topped up?
Do you know how quickly the "free" credit gets added?
Any idea how long it takes for the favourite numbers to become "active"?

Sorry, lots of questions I know.

cally6008

Yes, I've already topped up.

I think the free credit and 5 favourite numbers can be activated from Friday 4pm for me.

It takes 2 days to port number over and then a further 2 days for your number to become logged on the tesco mobile system

Mike_J

Once your number is on Tesco you can setup your favoruite numbers then. Text to confirm them will normally come through with 4 hours (mine always has). Once you topup on TEsco the free credit is normally added within 24 hours

KEM

Thanks cally6008 and Mike J.

Decided to stop faffing around and get on with it so put the SIM in and was surprised to find that Tesco automatically sent me a text with the MMS and internet settings. I was wondering how to sort that bit out easily.

Spoke to a very helpful customer service rep and gave them my PAC code and I too shall be transferred to Tesco PAYG by 4pm on Friday. (I was told not to switch the phone on with the Tesco SIM until after 4pm and then make a chargeable call to activate the transfer - I currently have zero credit as I wasn't sure about topping up the old/temp number - how do I activate the changes if I have zero credit? Also, can I leave my Orange phone on and will it just "die" at some point when the number is transferred or should I leave that switched off too?)

The only downside I can see with Tesco Mobile is the data charge but I hardly use that - only tended to use it when it was free on Orange (following a top-up) as the charges were too high.

Do you know if Tesco has any free pages to connect to - similar to the free Orange World pages or are you paying every time you connect?