Do I need to cancel 3 one-month mobile broadband contract?

EssentialParadox

I'm about 3 weeks into 3's one-month mobile broadband contract, and I'm assuming it'll be over at the end of the month, but there's a lingering fear inside that they might continue debiting from my bank account. I've tried a few times to get in touch with them to confirm but nobody I've spoken to seems to know.

Does anyone know if I should be worried about any further charges after the month is over?

polyalloy

there is no one month contract. it's a one month rolling contract. if you don't call the cancel, it will roll to next month and so on.

DarkConvict

If you dont ring to cancel it will carry on, although i guess you need ot give them 30 days notice that you want to cancel.

preable

I would advise you to ring and cancel make sure you give 30 days notice

EssentialParadox

Okay, I will call to cancel. But they can't really expect 30 days notice when it's only a one-month contract, surely?

macman

EssentialParadox wrote: »

Okay, I will call to cancel. But they can't really expect 30 days notice when it's only a one-month contract, surely?

Yes they can. 30 days is a pretty standard clause in any telecoms contract.

DCFC79

EssentialParadox wrote: »

Okay, I will call to cancel. But they can't really expect 30 days notice when it's only a one-month contract, surely?

im on a month to month contract and im required to give 30 days notice, 30 days notice is standard on 12 month and 18 month term contracts

jones.ci

The T&Cs for the 1 month boradband (with dongle or SIM only) on the 3 website state:

30 days notice required to cancel after the first month.

Translated I think that means "You're on this 1 month tariff for at least 2 months".

drbob

jones.ci wrote: »

The T&Cs for the 1 month boradband (with dongle or SIM only) on the 3 website state: Translated I think that means "You're on this 1 month tariff for at least 2 months".

I think you can give notice on the first day of a new 1-month contract so that it comes to an end just as the first month is up.

If you wait beyond the first day of the contract then the 30 day notice period will push you into the second month.

Rufus_348

Yes, 30 days notice is definitely the case - I'm surprised the people you spoke to at 3 didn't know that.

If you asked on the day you signed up you could do a complaint since you could've cancelled in advance but otherwise you'll probably just have to pay the extra month. Maybe you could lend it to a friend in return for that month's cash?

EssentialParadox

Hmm… thanks for the replies. I phoned the cancellation department this time and they told me I have to pay a whole extra month now that I've cancelled, which I can't really afford.

I guess I got confused. I expected "one month contract" to mean the contract would end after one month. I asked them on this and they told me it's NOT a one month contract, it's a "month to month contract". Is there anything else I can do? I don't know anyone personally who would get any use out of it. I only bought it to tide us over until our home broadband got activated.