virgin prob

ratts

missmental wrote: »

Hurray,

Internet back working again!

Thanks for all your advice. It seems it was an area fault afterall.

MM:j

very good news missmental,

glad to hear your up and running again :j

missmental

I have no idea what this means!




Is this good or bad?

aliEnRIK

missmental wrote: »

I have no idea what this means!




Is this good or bad?

Are you on OPTICAL cable or normal BT cable?
The ping rate is VERY good, as is the upload speed (for Virgin). The download speed is definitely fine if its NOT optical

However, you have MASSIVE packet losses. Which mean theres definitely still a problem

macman

It means you are getting a download speed of just over 5Mbps. What VM package are you on-what speed should you be getting? I thought all VM cable services had now been upgraded to minimum 10Mbps?
In which case you are getting barely half that.

macman

RIK, the OP says cable (see post 4).

aliEnRIK

macman wrote: »

RIK, the OP says cable (see post 4).

That me and my 'speed reading'

I thought it was true optcial as that would account for the low download speed due to the very bad line

bingo_bango

I'm with VM on the 10Mb service. My results are as follows.





I deliberately chose a server further away from me as I find that local ones can be hit and miss. You should expect to see similar results from yours.
The first box is your upload and download speeds. The higher the better.

The second is the ping time, or how long it takes a request from your computer to reach the server at the other end and return (thinks back to Spike's motorway analogy). The lower the better.

spike7451

If the has been a network outage,it may take a while for the signal levels to get back to normal,these would be monitored at the Headend & adjusted remotely.If it is still being repaired then network Engineers would possibly have the Mux Node on back up power while it's being worked on,possibly with the use of a petrol generator.
Dont forget,it's not only the broadband but the tv services that are run on the same line & frequency range.

aliEnRIK

spike7451 wrote: »

If the has been a network outage,it may take a while for the signal levels to get back to normal,these would be monitored at the Headend & adjusted remotely.If it is still being repaired then network Engineers would possibly have the Mux Node on back up power while it's being worked on,possibly with the use of a petrol generator.
Dont forget,it's not only the broadband but the tv services that are run on the same line & frequency range.

You could be right, but in my experience of Virgin that isnt so

spike7451

aliEnRIK wrote: »

You could be right, but in my experience of Virgin that isnt so

And in my experience as a NTL/VM Service Engineer since 1999 says differently.Although I no longer work for them now,I do know how the network operates.