02 - remaining mins?

thor

rabialiones wrote:

i can access my account online, that tells me how many minutes i have used/calls made.
it does not tell me how many mins i had to start with each month, unlike orange whom i previously had a contract with, and could find out this info, via cust. services and online.

Are checking via O2's site? if so you can get how many minutes you had to start with as well as how many mins you have left this month by going to
Unbilled Usage then
Unbilled Summary then
Mobile Summary then select you mobile from the drop down list then
click on the 'inclusive allowance details' link and you should have the info about monthly allowances.

EileenH

thor wrote:

Are checking via O2's site? if so you can get how many minutes you had to start with as well as how many mins you have left this month by going to
Unbilled Usage then
Unbilled Summary then
Mobile Summary then select you mobile from the drop down list then
click on the 'inclusive allowance details' link and you should have the info about monthly allowances.

What about rollover minutes and texts? The unbilled mobile inclusive allowance details only show the current month's allowance and usage but doesn't include rollover minutes carried over from the previous month. Is there any way of finding this out?

Bollards

chinnie wrote:

How about those billed through CPW? How could you check the remaining balance and how much is the delay?

Hi, you can call on 0800 0490049 (I think) then navigate the extensive menus and there is one section which tells you to type in your mobile number and it then texts you the information on your mobile. I tried this yesterday and it tells you how up to date it is as well.

HTH

nidje

EileenH wrote:

What about rollover minutes and texts? The unbilled mobile inclusive allowance details only show the current month's allowance and usage but doesn't include rollover minutes carried over from the previous month. Is there any way of finding this out?

Hi Eileen

If you go to https://www.o2.co.uk then
- "log on"
- View My Bill
- Unbilled Summary
- Inclusive Allowance Detail
- Select Mobile
- Allowance this month


I have a contract that includes rollover minutes and they are always shown under the allowance this month. I am also able to see how many of my 20 minute free "treat" I have left to.
Hope this helps

Nidje

EileenH

nidje wrote:

Hi Eileen

If you go to www.o2.co.uk then
- "log on"
- View My Bill
- Unbilled Summary
- Inclusive Allowance Detail
- Select Mobile
- Allowance this month


I have a contract that includes rollover minutes and they are always shown under the allowance this month. I am also able to see how many of my 20 minute free "treat" I have left to.
Hope this helps

Nidje

It's not showing for me so I will have to query this with 02. Thanks for your reply.

EileenH

Further to my previous post I've now discovered that my unused allowance doesn't rollover for 1 month even though I was originally told it did. I've contacted 02 on several occasions and received contradictory answers to my questions and have had to resort to obtaining the correct information from MSE members! What would I do without you all?

thor

Sorry I could not give you any info about rollover minutes but I've not been with them for a month yet so have not had the chance yet to find out where they are. I agree about how contradictory their CS are. I've asked them twice about the inclusion of 0845 & 0870 numbers in the inclusive minutes and they have told me yes and no.

rabialiones

thanks nidje, managed to do that,
but , the format is still very confusing and difficult to interepret - well it is for me anyway!

sya220

nidje wrote:

Hi Eileen

If you go to https://www.o2.co.uk then
- "log on"
- View My Bill
- Unbilled Summary
- Inclusive Allowance Detail
- Select Mobile
- Allowance this month


I have a contract that includes rollover minutes and they are always shown under the allowance this month. I am also able to see how many of my 20 minute free "treat" I have left to.
Hope this helps

Nidje

I have been doing the above for 12 months and believed that was the easy and correct way to check my remaining minutes.
Unfortunately a week ago I discovered my calls made after 15/09 was charged even my Inclusive Allowance said I had 1 hr 44 mins left. I called CS, and was told that page is inaccurate and unreliable, and customers should only check the minutes they have used and do the sums themselves!
This is not the 1st time that they are overcharging me as a result of the info I got from that page. I complained that it is not customers' responsibilites if O2 cannot provide correct information. I don't know what else I can do.