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Problem with Talk Talk

steamroller · 2010-04-28 15:21:15

Hi, I was wondering if anyone could help with a problem I have with Talk Talk. I changed my provider from Talk Talk to Plusnet in January 2010, but TT have continued billing me. I have contacted them by phone, email several times and provided them with proof from my new provider in the form of a copy email, but it all…

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hotpot1000 Posts: 315 Forumite

11 June 2010 at 3:21AM

I have been 'refunded' which put my account in credit 47p which has gone into my bank.

I dont know how they can take money from a closed account, did you not cancel your direct debit? I canx mine as soon as I switched -they kept trying to collect money every month but couldnt.

As soon as I mentioned OTELO it seems the matter was resolved so give them a ring. Phone: 0330 440 1614 or 01925 430 049
http://www.otelo.org.uk/pages/13contactus.php

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