Stella Artois 5% Can 4X330ml Was £3.53 Now £1.25 Instore & Online @ Tesco

tinadundee

thats me got my order there 6 small tins and subsituted the other 6 packs with the 440ml size so well chuffed on the downside ordered 9 bottles of first cape( 3 for a tenner ) at £7.29 a bottle only just realised sub with the cheappie one at £4.49 a bottle called c/s and advised nowt they can do (theres a surprise) but can drag them down to local tesco for refund

hope everyone got theres ok x

Derek_Duval

davethorp wrote: »

First post covers them not price matching offers (link save or multibuy) and that is common to both tesco and asda (and normally will mean I send the sub back if I miss out on an offer due to subbing) and doesn't even mention using the text boxes to request specific subs

Obviously if you order cans of value lager and ask them to sub with Stella then they will probably tell you get knotted and sub with their own brand lager (and in fact they do sub value with their own brand - last week we ordered value cider and they subbed with standard cider.... they just got the quantity wrong something customer services agreed was a mistake and they gave me a £10 voucher which has paid for my lager tomorrow more or less).

I have told them to substitute with the exact same product (stella artois 5%) at the exact same volume (48 cans or bottles of 330ml). If they do sub this I am getting exactly what I originally ordered so there is no reason for them not to price match and indeed what I have asked them to substitute it with is exactly what people are getting it substituted with and price matched going off this thread

Whoops, sorry misread first post. I had read something a while ago regarding this but can't for the life of me find the post. It would be helpful if Tesco advertised there substitution price match policy, so we could see the T&C's, but online still says
"If we have to substitute any item you'll be charged the price for the substitute instead."

Shatners_Bassoon

davethorp wrote: »

How did you get 30 of them on. Most it would let me order was 12 packs of 4. Coming tomorrow morning 11-1. Hoping for a sensible substitution though as my store subbed 6 litres of cider for 3 litres last week god knows

I whacked one in the basket and then clicked the number 1 and changed it to 30 and it added 30 x to the basket.

Still let's me do it now.

andrewmp

Well they've cancelled tomorrow night's order too. Chris at Durham the manager is obviously a jobsworth who won't deliver too much stella.

brightonman123

a good eal, but rather irresponsible of Tesco methinks..

davethorp

Derek_Duval wrote: »

Whoops, sorry misread first post. I had read something a while ago regarding this but can't for the life of me find the post. It would be helpful if Tesco advertised there substitution price match policy, so we could see the T&C's, but online still says
"If we have to substitute any item you'll be charged the price for the substitute instead."

Yeah I noticed Tesco still have the old policy on the website too. They really should update it

Shatners_Bassoon

andrewmp wrote: »

Well they've cancelled tomorrow night's order too. Chris at Durham the manager is obviously a jobsworth who won't deliver too much stella.

I rang after putting my order in and they called the store asking them to bring the 24 cases instead of the individual packs that had sold out. Just get on the blower to them or go to store and take the cases apart.

davethorp

Looking good, they've debited my card and taken the exact guide price

exel1966

brightonman123 wrote: »

a good eal, but rather irresponsible of Tesco methinks..

Er, why ?

I think the public are quite capable of making their own decisions!

andrewmp

Thank you for your email.
>
> I am sorry that you have experienced problems when ordering via our Grocery
> Home Shopping Online.
>
> I have spoken to the Grocery Home Shopping Manager in the Durham Extra,
> where your shopping comes from. The manager Chris has explained that the
> reason for your order being cancelled was due to the amount of the Stella
> Artois that you order.
>
> Unfortunately Tesco Online Shopping operate a strict bulk buying policy, We
> want to offer all our customers the chance to shop online. But, we do have
> to consider any orders that have large quantities of a certain product. This
> is because we would run out of stock or it could overload our delivery
> vans.
>
> That is why we introduced our Bulk Buying Policy online. We have put a
> 10-item limit on most products, but this can be less if they are on special
> offer.
>
> Looking at your account, I can see that you have an order placed for the
> 29.05.10, unfortunately after speaking to Chris he has advised me that the
> items are out of stock and the store will not be getting any more of this
> item back in as it is on a final chance to buy, for this I do very much
> apologise.
>
> Chris has also advised that someone from his department did try to call you
> before your delivery on the telephone number, xxxxxx but could not get
> any reply.
>
> I would like to thank you for taking the time to contact regarding this
> issue and if you have any further queries please do not hesitate to contact
> me at [EMAIL="customer.service@tesco.co.uk"]customer.service@tesco.co.uk[/EMAIL] quoting ref.
>
> Kind Regards
>
>
> Lucy L'Iar