Madasafish

Madasafish_Customer_Care

Hi Guys,

We do not allow for indirect access numbers for the same reasons as CPS.

I'd like to point out that we've never claimed that our phone service is going to be the cheapest available. However we firmly believe that we do have customers who are going to be able to save money.

Kind regards,
Samara

bbb_uk

Hi Samara,

Madasafish_Customer_Care wrote:

Looking at the BT site it's £11 line rental and then an additional £3.95. They charge calls during the daytime at 3p a minute to anywhere in the UK.

My fault, I wasn't very clear when I mentioned that but I meant £11 via BT for linerental would get you free CLI and then Primus for totally free (ie no monthly fee) evening & weekends calls upto 90minutes per call without being subject to a overall 500min.

I can appreciate that if you've got a lot of teenagers or a very talkative type in your house that we may not be the best solution for you.

Doesn't have to be a lot of teenagers if you ask me. I'm sure just one teenager talking to their friends could go over these limits. The 500/1000 on their own dont sound too bad its only when you work out daily how many minutes do you realise it could well be a huge detriment to yourselves having such a restrictive service (ie the 500/1000mins) compared to the many, many other teleco's.

Just like broadband providers there isn't one telephone company that is going to tick the boxes for everyone.

I totally agree and if you didn't have the restrictive 500/1000min then you would be very competitive and more than likely be mentioned in Martin's article which I assume would get you a lot more customers.

Looking at the BT site it's £11 line rental and then an additional £3.95. They charge calls during the daytime at 3p a minute to anywhere in the UK.

My fault, I wasn't very clear when I mentioned that but I meant £11 via BT for linerental would get you free CLI and then Primus for totally free (ie no monthly fee) evening & weekends calls upto 90minutes per call without being subject to a overall 500min.

Is it possible to mention to the powers that be just what the overall 500/1000minute restriction could have on your customers and may force them to move elsewhere simply as you are one of few that have an overall 500/1000min restriction.

I do agree however that you are being totally upfront about such restrictions as some companies would have hidden such a restriction in their small print or not been as transparent as you have been.

MissMuppet

bbb_uk wrote:

That is the cheapest solution. Who do you use for outgoing calls now?

I don't actually use my home phone for outgoing calls very often so I just use BT. I had major issues with OneTel/Talk Talk previously so went back to BT and use their friends and family for my regular numbers.

Quentin

Madasafish_Customer_Care wrote:

However we firmly believe that we do have customers who are going to be able to save money.

The only customer profile that is going to be able to save money (and that would be just £1 a month) is someone currently with BT, not wanting CLI, only using their phone off peak for less than 500 mins per month, never making any calls during peak times and never making any calls to any destination other than normal geographical numbers.

Such a profile would make the £1 saving on line rental (but if they wanted to pay you by credit card, then that would be wiped out by your £1 surcharge for credit card customers).

No other customer will save any money coming to you.

And you wouldn't want customers like this profile would you? Their monthly bills will have zero call charges on them.

martinbsp

This is new do I doubt anyone has tried it yet, but what do you make of this? How does it compare with what's out there now?



Get all the information you need about our exciting new Talk packages and sign up online at https://www.madasafish.com/talk.

When you sign up for Madasafish Talk you'll be one of the first to receive:
£9.99 landline rental, over £1 cheaper than BT and TalkTalk
Free evening and weekend calls to UK landline numbers starting with 01 and 02
Competitive rates on calls to mobiles and international destinations
Your existing phone number and BT phone line will not change
And if you already have Internet services with us, you'll get your Internet and Talk services all on one bill

espresso

martinbsp wrote:

This is new do I doubt anyone has tried it yet, but what do you make of this? How does it compare with what's out there now?...........

Have you not bothered to read the previous 25 posts then?

:rolleyes:

martinbsp

espresso wrote:

Have you not bothered to read the previous 25 posts then?

:rolleyes:

Doh!! One of those days

Edinburghlass_2

My fault actually as I merged martin's post with the previous thread

Quentin

Edit: Madassafish quoted their prices for calling mobiles in the MAAF questions/answers thread in the internet forum.

This post has been transferred from that thread to this one, which explains why the MAAF quote used appears out of context to this thread.

Madasafish_Customer_Care wrote:

4) What are the mobile rates days and evenings?
Network Daytime Evening Weekend
3 Mobile - 21p 15p 3.9p
BT Mobile - 14.7p 12.05p 6.64p
O2 - 10p 10p 5p
Opal Mobile - 15.51p 8.46p 7.52p
Orange - 12p 8p 7p
T-Mobile/Virgin Mobile - 13p 7p 6.9p
Vodafone - 13p 6p 4.5p

These charges for calling mobiles mean that this scheme will work out much more expensive for anyone needing to call mobiles from their landline.

If you stay with bt and use 18185 they currently only charge 2p/min at the weekends and 6p/min during the week to call any UK mobile (4p connection per call).

Madasafish_Customer_Care

Hi Quentin,

We don't claim to be the cheapest solution for everyone.

When you use your phone and at what time of day and to whom you call will determine who as a phone provider will be the cheapest for you.

For me Madasafish is cheaper than BT - I work through the day so I don't need daytime calls (I'm only home on evenings and weekends) and I use VOIP frequently (I've got broadband, so why not).

For people who are making loads of long daytime calls to mobile phones, we're probably not a good solution!

Kind regards,
Samara