Garage threatening to take back car after they forgot to get finance forms signed!!

motorguy

Sssssss wrote: »

tell garage ok come and take your car back, but tell them you want your trade in back as well! that might just shut them up.

And how dumb would that be?

It wont shut them up. The form needs signed.

atrixblue.-MFR-.

OP, if it were me i would call back the dealership ask to speek to the manager (director in manager not available) tell him what has happend and threats have been made to reposses, then come to an agreement that they will pay for fuel provided he gives them a receipt, mats, flaps,fluffy dice,cup of coffee,and a full service, written apollogy, basically push them for everything turn it the other way round and make them see the highlight of thier error.

DVardysShadow

magpiecottage wrote: »

Scottish Sapper is quite right.about the issue of rights being less if you sign on their premises.

However, I suggest the following response:

Dear Garage

Reference:
Finance for Vehicle Registration Number:

Further to your telephone call on 21 April 2010, I wish to make a formal complaint that you have threatened to repossess the car I purchased from you unless I drive to your premises, at my expense, and complete documentation relating to the credit facility you arranged that you erroneously failed to provide at the time the purchase was completed.

Whilst I am willing to complete and return the documentation if you send it to me, I do not consider it fair or reasonable that you should expect me to take time, and incur the expense, of coming to your premises to correct your error.

I would remind you that, under the Consumer Credit Act 2006, you are now required to acknowledge my complaint promptly and provide me with a copy of your written Complaints Procedure that you are required to have.

Within eight weeks of receipt, you must issue a response to me outlining your conclusions and what, if anything you propose to do in order to put things right. You must also explain my right to refer the matter to the Financial Ombudsman Service and provide me with a copy of its booklet "Your complaint and the Ombudsman". You can purchase this from the Financial Ombudsman Service but must provide it to me free of charge.

I confirm that I remain willing to complete the documentation if you send it to me but am not prepared to travel to your premises in order to do so.

I look forward to receiving your response, and the Ombudsman's booklet, in due course.

Yours faithfully


Son of Nickys32's friend

Yeah, but. There is no finance deal at this point. So does the Consumer Credit Act apply?

Sssssss

pgilc1 wrote: »

And how dumb would that be?

It wont shut them up. The form needs signed.

no the form doesn't have to be signed, as from my post I'm suggesting OP gets originial car back and goes to another garage why deal or give your money to these idiots?

Pew_Pew_Pew_Lasers!

jacobsdaduk wrote: »

Previous quote "!!!!!!!! to them. Their mistake, they can pay. Your friend's son is obliged to do nothing."

What is that suggesting?

It means that any business which insists that a customer drive 200 miles at their own time and expense just to sort out a mistake not of their making, is not worth doing business with.

I'd want a full day's pay and all my expenses, before I even considered it.

DaveF327

Was this Carcraft by any chance?

pstuart

If you sign the forms on the dealers premises its a 'done deal'.
Signed anywhere else gives you a 14 day 'cooling off' period - thats why they want you to complete with no comeback to them.
This must be a cowboy outfit and you might consider walking away.

Some other comments on this forum are historical and placed without knowlege of recent consumer law changes.

bigbulldog

Or just maybe they are not allow to have finance documents signed off the premises under there finance regulations.....reason would be the wording on the finance agreement would be totally wrong as the agreement is for on trade premises and an off trade agreement would have different wording and conditions.....having said that as it was the traders error they should pay all of the travel expenses and throw in a freebee as well for the customers trouble.