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Bank refunded £202 which was taken without permission, then took it back!

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Comments

  • dragon47
    dragon47 Posts: 90 Forumite
    animmo, Banks will only refund money when there is a suspected case of fraud.

    Any fraudulent transaction reported to the bank must also be reported to the police. The bank will normally send you forms to fill out and a cover letter that makes it clear that if they don't get the completed forms back (with a crime ref no from the police) within a couple of weeks they assume the transaction was not fraud and take back any money that was initially refunded.

    If you were not at home and did not get that letter, that could explain why the bank took their money back.
  • YorkshireBoy
    YorkshireBoy Posts: 31,541 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    animmo wrote: »
    The payments were supposed to come out through WorldPay (which is debit card isn't it?), not DD
    Earlier you said debit card. Now you're saying DD (as in direct debit).

    Were both payments (the one refunded and the one subsequently taken again) taken by the same method? And what method was it?
  • RayWolfe
    RayWolfe Posts: 3,045 Forumite
    1,000 Posts Combo Breaker
    Lokolo, you have the patience of a saint. Well done.
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