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Care and assistance for airline passengers

Cityboy_2
Cityboy_2 Posts: 123 Forumite
edited 14 June 2011 at 8:49AM in Overseas holidays & travel planning
deleted...
«134

Comments

  • blue_haddock
    blue_haddock Posts: 12,110 Forumite
    thanks for that - its good to know what the proper regulations are rather than what the airlines are saying.
  • silvercar
    silvercar Posts: 50,690 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    bumpity bump.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • greyraccoon
    greyraccoon Posts: 378 Forumite
    This is very useful. My flight from Milan to Edinburgh was cancelled this morning. Easyjet check-in staff handed me a modified version of the regulations, referring to the regulation number mentioned above, which states that they do not have an obligation to provide care in circumstances outwith their control. Total nonsense! It amazes me how bold they are.
  • silvercar
    silvercar Posts: 50,690 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    If you are stranded abroad ie no money and no way to get home then the consulate should be able to advise British passport holders. They can't give you money but they can tell you how to arrange for money to be transferred from the UK.

    Consular Assistance team in London can be reached on:
    020 7008 1500 (+44 20 7008 1500 from abroad)
    This number operates 24 hours a day
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • smartandshrewd
    smartandshrewd Posts: 170 Forumite
    Thanks Cityboy.

    Does this apply when flying out from the UK then returning with the same airline on a non-EU airline i.e. Royal Air Maroc from London to Morocco and back?
  • Ashok_2
    Ashok_2 Posts: 807 Forumite
    My father is stuck in Mumbai at the moment .He was due to fly with Air India back to London on Friday.

    Is he entitled to any accommodation costs? I'm aware he's flying from a non-EU airline into the EU...

    I called Air India and they said no.
  • *j*
    *j* Posts: 327 Forumite
    Part of the Furniture 100 Posts
    What would be the situation with Swiss International Airlines, I'm stuck in Bangkok, and flying Bangkok-Zurich-London please??

    Are they an EU airline?

    Thanks. *j*
  • silvercar
    silvercar Posts: 50,690 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    Switzerland isn't in the EU.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • *j*
    *j* Posts: 327 Forumite
    Part of the Furniture 100 Posts
    Are they "owned" by Lufthansa??
  • jammin_2
    jammin_2 Posts: 2,461 Forumite
    *j* wrote: »
    Are they "owned" by Lufthansa??
    Good point.
    Swiss International Air Lines were taken over by the German airline Lufthansa in 2005.
    http://en.wikipedia.org/wiki/Swissair
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