Comet Extended Warranty/ Insurance

charlie1470_2

Hi
Has any one had any dealing with them. I purchased a 17inch lcd from them about 4 years ago with 1+4 year cover. It was in my sons bedroom, last night he had a couple of friends in his room playing the xbox and i am not sure how (he not saying) but they were messing about and managed to knock the tv off shelf. It hit the cabinet below and the screen and casing ect have both smashed and it wont turn on. I found my policy and have this morning rung comet, since I took out insurance I have got married and moved.
I have been told to ring the warranty centre and first change my name and address (I have just done it) then to wait for certificate (could take up to a week). then to take the tv into a local comet with the new certificate. Nearest store is 14 miles away and not on a bus route so means carrying tv on to 2 or busses or getting a lift and paying someone petrol. The store will then send tv off to be checked (could take up to 2 weeks) then they will write to me to tell me what is going to happen, could take another week.
This means going to be without 2nd tv for nearly a month if I can actually get tv to a comet.

Someone in work had a similar problme with a tv (wall bracket broke) with insurance from Currys, she rang them emailed pictures of damage and 3 days later received vouchers to get a replacement, no hassle of carting tv to store or being sent away. Will be buying from Currys infuture.

Does anyone know if or how I can speed up the process.
HELP

sarahg1969

Can't you take it to Comet with the old certificate? And explain that you're waiting for an updated one? They might get on with dealing with it in the meantime.

They have their procedures, and they seem perfectly reasonable. You'll manage with a second TV. Get your lad to get some more fresh air over the next few weeks - it''ll do him good.

charlie1470_2

I asked that and she said no. Its the getting there thats a problem as its classed as portable (not very portable on a bus) and i live in the sticks with no car.
My son is gutted but as its his fault he will definatly be getting more fresh air.

McKneff

Have you checked your policy, i thought that these policies were covered only for breakdown.
I would have claimed on my accidental damage through my house hold contents insurance.

Comet_company_representative

charlie1470 wrote: »

Hi
Has any one had any dealing with them. I purchased a 17inch lcd from them about 4 years ago with 1+4 year cover. It was in my sons bedroom, last night he had a couple of friends in his room playing the xbox and i am not sure how (he not saying) but they were messing about and managed to knock the tv off shelf. It hit the cabinet below and the screen and casing ect have both smashed and it wont turn on. I found my policy and have this morning rung comet, since I took out insurance I have got married and moved.
I have been told to ring the warranty centre and first change my name and address (I have just done it) then to wait for certificate (could take up to a week). then to take the tv into a local comet with the new certificate. Nearest store is 14 miles away and not on a bus route so means carrying tv on to 2 or busses or getting a lift and paying someone petrol. The store will then send tv off to be checked (could take up to 2 weeks) then they will write to me to tell me what is going to happen, could take another week.
This means going to be without 2nd tv for nearly a month if I can actually get tv to a comet.

Someone in work had a similar problme with a tv (wall bracket broke) with insurance from Currys, she rang them emailed pictures of damage and 3 days later received vouchers to get a replacement, no hassle of carting tv to store or being sent away. Will be buying from Currys infuture.

Does anyone know if or how I can speed up the process.
HELP

Hi charlie1470,

My name’s Matt and I’m from comet.

It was disappointing to learn of the problems that you are experiencing with your LCD television.

When a customer experiences a problem with an appliance, our normal procedure is to arrange for our engineer to complete an inspection in order to determine the nature of the problem. Upon inspection should an engineer believe your television to be repairable, then a repair would be completed free of charge under the terms and conditions of your warranty policy. Alternatively if a repair is not possible or is uneconomical to complete, authorisation for an exchange may be considered although we would not expect this to take the amount of time that you have previously been advised.

With regards to the information that is on your certificate of insurance, the insurers would need to be kept up to date of any changes made so that they can deal with the claim appropriately.

In order to move forward, as your television is a portable item, we would normally ask for it to be returned to store, however, as you have stated this is difficult for you please email me the details direct so that can ask our service centre manage if they can arrange to call and inspect your television at your home address.

https://comet.custhelp.com

You will need to register a few details with us in order to be able to send your e-mail in.

Thanks

Matt

maninthestreet

Unless the warranty covers accidental damage, any claim would fail. Do you have accidental damage cover on your household Contents insurance??

dtcyoung

Hi,

I have also been experiencing Comet insurance difficulties, I purchased Comet Total Product Cover when I bought my 42inch plasma tv, Unfortunately it was damaged and I made a claim at the beginning of august.
An engineer was sent out on the 10th aug and said the set was uneconomical to repair and a replacement was required and to contact comet on the 13th aug for confirmation, I called Comet on the 13th and they confirmed the tv was to be replaced and The Comet insurance team would be in contact with me. After about 10 days I had still not been contacted and called Comet, I was informed by the Comet insurance team the reason I had not been contacted was because the engineer had forgot to submit his paperwork and my information had not been passed to them, I then had to call the national helpline number to inform them of this as they have got to pass on your details (apparently one dept is incapable of communicating with another dept) they said they would do it that day.
I waited another week or so and still no contact from Comet and made another call to them to be told the details had still not been forwarded to them, called again on 9/9/10 and was told by the Comet insurance team my details had been sent over to the Replacement Team and I asked to be transferred to talk to them,
I was told by the Product Replacement Team that they had not received my details from the Insurance Team, I then called the Insurance team back and told them my information had not been sent over, they said it was sent on the 6/9/10:mad: I asked them to resend the information.
I called Head office on the 14/9/10 and they contacted the replacement team who claimed they still did not have my information,
I have been asked to wait another 3 days and then I have to call the Investigation dept. What a fiasco I will not be using comet again.
I will keep you posted any new developments. IT MAY BE A WHILE.

Regards
Robert.

Comet_company_representative

dtcyoung wrote: »

Hi,

I have also been experiencing Comet insurance difficulties, I purchased Comet Total Product Cover when I bought my 42inch plasma tv, Unfortunately it was damaged and I made a claim at the beginning of august.
An engineer was sent out on the 10th aug and said the set was uneconomical to repair and a replacement was required and to contact comet on the 13th aug for confirmation, I called Comet on the 13th and they confirmed the tv was to be replaced and The Comet insurance team would be in contact with me. After about 10 days I had still not been contacted and called Comet, I was informed by the Comet insurance team the reason I had not been contacted was because the engineer had forgot to submit his paperwork and my information had not been passed to them, I then had to call the national helpline number to inform them of this as they have got to pass on your details (apparently one dept is incapable of communicating with another dept) they said they would do it that day.
I waited another week or so and still no contact from Comet and made another call to them to be told the details had still not been forwarded to them, called again on 9/9/10 and was told by the Comet insurance team my details had been sent over to the Replacement Team and I asked to be transferred to talk to them,
I was told by the Product Replacement Team that they had not received my details from the Insurance Team, I then called the Insurance team back and told them my information had not been sent over, they said it was sent on the 6/9/10:mad: I asked them to resend the information.
I called Head office on the 14/9/10 and they contacted the replacement team who claimed they still did not have my information,
I have been asked to wait another 3 days and then I have to call the Investigation dept. What a fiasco I will not be using comet again.
I will keep you posted any new developments. IT MAY BE A WHILE.

Regards
Robert.

Hi dtcyoung,

My name’s Andy and I’m from Comet.

I was sorry to hear of the problems that you have been experiencing when trying to arrange a replacement of your damaged TV.
It is apparent that there has been a lack of ownership with your particular issue when trying to find your details on our systems, and this has ultimately resulted in you being offered an unacceptable level of service. So that I can resolve this matter as quickly as possible for you could you please send an email to our company, quoting your user name “dtcyoung”.

https://comet.custhelp.com

Regards,

Andy

taffygirl30

PLEASE HELP !!!
i am struggling to understand why i paid nearly £400 on an extended warranty and when my tv breaks i am offered a replacement for less than my tv was insured for, my tv 5 years old but when i took out insurance i thought it was for the amount of tv, comet had my tv for a day shy of a month and i was told that they had ordered a part and it would be there on 6th may,
on 5th may i have a voicemail saying the tv is beyond economical repair and was issued a sed number to take to my local store, my local store informed me that because my tv was over a year old i should not have been given a sed number, i then contacted comet service centre and was told my case had been handed to the product needs replacing team who in turn informed my that they no longer make my tv they have today sent me a receipt for replacemnt tv which is £499 and it says non saleable 12 refund shortages ??? that is £799.01 less than i insured my tv for.
apologies for the rant and im sure my spelling but i feel like i am being taken for a ride.
any advice will be much appreciated :mad:

High__Flyer_2

Like every form of insurance out there, it'll be based on specification.
Your TV might have gone down in price and that's why you're only getting vouchers to that price, or if your TV has gone discontinued, then you will get vouchers to the price of an equivalent model.
Just double check that you're getting the same specification, you shouldn't take a loss on specification.

neilmcl

taffygirl30 wrote: »

PLEASE HELP !!!
i am struggling to understand why i paid nearly £400 on an extended warranty and when my tv breaks i am offered a replacement for less than my tv was insured for, my tv 5 years old but when i took out insurance i thought it was for the amount of tv, comet had my tv for a day shy of a month and i was told that they had ordered a part and it would be there on 6th may,
on 5th may i have a voicemail saying the tv is beyond economical repair and was issued a sed number to take to my local store, my local store informed me that because my tv was over a year old i should not have been given a sed number, i then contacted comet service centre and was told my case had been handed to the product needs replacing team who in turn informed my that they no longer make my tv they have today sent me a receipt for replacemnt tv which is £499 and it says non saleable 12 refund shortages ??? that is £799.01 less than i insured my tv for.
apologies for the rant and im sure my spelling but i feel like i am being taken for a ride.
any advice will be much appreciated :mad:

Read the T&Cs of your warranty. Does it say it'll give you your purchase price plus warranty cost back or as I suspect does it state that it will either supply a like-for-like replacement or cash equivalent. You are not being take for a ride but you always have the option of rejecting their offer.