Boots Glitch Be Quick

lisawood78

martfox wrote:

oh no! just checked my bank and it looks like somethings gone wrong!

i ordered 14 cotton buds all in seperate orders for £0.50, when looking on my bank online there is 17 transactions for 0.50 from boots

i also ordered 7 baby soothers at £1.89 each but only 2 have been debited at the moment!

Wow, thats a lot of cotton buds!
Points pending don't show up for a few days after you order, and they don't get to the ACM for a few days after that so don't panic folks, i've ordered from Boots plenty of times and it always takes a few days.

martfox

im more bothered about the fact that they have charged me for things i havent bought! but i suppose i should just deal with it so as to not get everyone here caught out or something

bedshaped

Received 2 orders today, now to see if the points go on instore. Thanks OP!:beer:

martfox wrote:

im more bothered about the fact that they have charged me for things i havent bought! but i suppose i should just deal with it so as to not get everyone here caught out or something

I think I'd keep schtum about the £1.50 overcharge in view of the fact that you stand to gain a lot more than you stand to lose in this scenario.
but ultimately its up to you if you decide to challenge Boots and want to take the risk of drawing attention to your account.

martfox

yea i will just keep quite for the time being and see how things pan out and if i get points and if they get delivered. £1.50s nothing when i will be getting £105 in points!

banana1975

My on hold orders are still being debited from my account - Should I call them and ask what they are going to do about it.

Am cross as states that ON Hold means a problem with processing and they will contact you but I have received no contact from them to advise that the orders have been cancelled.

I know that it was something for very little and should not get cross but I am a little annoyed that I cannot use my funds in my bank as Boots still hold a claim to them.

madhouse

I have received 2 of my 3 orders and when I checked my account the points pending was just for amounts owed from previous orders where I have just not been able to get to a machine yet. All my dispatched notices show the extra points so I am expecting to receive them however I would suggest that if they decide not to honour the points, people can post back all their cotton buds using the pre-paid postage enclosed with the orders.

starlite_2

madhouse wrote:

I have received 2 of my 3 orders and when I checked my account the points pending was just for amounts owed from previous orders where I have just not been able to get to a machine yet. All my dispatched notices show the extra points so I am expecting to receive them however I would suggest that if they decide not to honour the points, people can post back all their cotton buds using the pre-paid postage enclosed with the orders.

thats a bit of a cheek, to get free delivery on something you blatantly don't want, which cost boots money, then return it , which again costs them , just because you don't get your 'bonus' !?

madhouse

I actually will keep all of my orders regardless because they were all what I wanted, however some people on here only ordered for the points as Boots clearly stated they came with the order. Why should they keep something they don't want if Boots have not honoured the whole deal?

Roz_V

I made 4 orders...

1 x Bogof Baby Lotion - arrived
2 x Cotton Buds - "being processed" according to website but have received dispatched emails
1 x Cotton Buds - "On Hold" according to website but have received no contact from Boots....

Money has been taken from my account for the 3 items that I have received dispatch emails for, so I assume they have cancelled my last order... They could have let me know!! :rolleyes: never mind

OP gets another POTM nomination here!

lisawood78

madhouse wrote:

I have received 2 of my 3 orders and when I checked my account the points pending was just for amounts owed from previous orders where I have just not been able to get to a machine yet. All my dispatched notices show the extra points so I am expecting to receive them however I would suggest that if they decide not to honour the points, people can post back all their cotton buds using the pre-paid postage enclosed with the orders.

Hi, if you see my post just a few above yours you'll see that the pending points aren't updated for a few days, and the ACM machine gives you your points for a few days after that.
So there is plenty of time.