Argos Selling used items as new

rl290

Look, either this is a deliberate practice, in which case it's deplorable, OR it's a regularly made mistake, in which case staff training and stock controls are substandard. Some have said "mistakes happen" but I cannot think of another store that has ever sold me something which is second hand before - other stores get it right, so why don't Argos!?

R

Valli

pendulum wrote: »

I saw a news story recently where some people were buying up pallets of faulty Argos stock from clearance wholesalers, visiting Argos to buy a new matching item, swapping it for the faulty one, then resealing the box and either taking it back under the 30 day guarantee or claiming they'd bought a faulty product.

and the couple doing this have both been given prison sentences (one will serve, one has had the sentence suspended) and time to pay over £22K in fines

Amistoso_2

pulliptears wrote: »

Nothing wrong with my standards, just getting bent out of shape over something that was an accident isn't really productive for me. But hey, my blood pressure is probably a bit lower than yours...

my blood presure is spot on thanks, I wasn't getting bent out of shape my friend, merely stating that Argos should be checking that returns that have been opened/used don't get re-sold to someone :T is that not just common sense?

pulliptears

Amistoso wrote: »

my blood presure is spot on thanks, I wasn't getting bent out of shape my friend, merely stating that Argos should be checking that returns that have been opened/used don't get re-sold to someone :T is that not just common sense?

Should be, but sometimes it doesnt happen. Sometimes things get put to one side because the store is busy, sometimes another member of staff comes along and puts it back on the shelf thinking its an item a customer has viewed. Sometimes, mistakes happen.

Is that not common sense as well?

Amistoso_2

pulliptears wrote: »

Should be, but sometimes it doesnt happen. Sometimes things get put to one side because the store is busy, sometimes another member of staff comes along and puts it back on the shelf thinking its an item a customer has viewed. Sometimes, mistakes happen.

Is that not common sense as well?

lol, perhaps it is, but it shouldn't happen really should it...

Greatgimp

pulliptears wrote: »

Should be, but sometimes it doesnt happen. Sometimes things get put to one side (why not label it as being returned/faulty/missing parts - it's hardly rocket science!) because the store is busy, sometimes another member of staff comes along and puts it back on the shelf thinking its an item a customer has viewed. Sometimes, mistakes happen.

Is that not common sense as well?

A shop is nothing without customer service. The customer is king - they should remember that.

jdturk

Greatgimp wrote: »

A shop is nothing without customer service. The customer is king - they should remember that.

The customer is king as long as they are not a pompous @rse to the retailer