Littlewoods/NDR and claiming back their 12 pound charges

MusicalLawyer

I will totally admit to the Missed / Late payment charges, I don't mind paying them. I just don't want to pay the 'we've tried to contact you' charges. As £12 for them to post a letter to me is totally excessive imo.

I can only view statements from statement number 9 online. So I need statements 1 - 8 and statement 17 so I can see what charges have been put on my account. I have about 6 for missed payments etc, but 3 for them sending debt letters - which is £36. If they took these off, I'd pay the debt in full there and then, that is why I want to ask them for a SAR so I can see how much debt I have altogether and how much I've paid so far from statement 1. Then I can work out how much of the debt is the 'trying to contact' charges and get them taken off my debt.

As thus far 36/425 is those unfair charges

chanz4

x1 member of staff £7p/h, printer , phone rental, letter printing and posting... it all adds up

MusicalLawyer

I understand that, but £12 is excessive for sending a debt collection letter lol.
All charge of this type say '£12 charge for debt collection letter'.

I'm just going to send them a SAR, and see how many charges I have for them sending me debt collection letters, and then tell them I want a refund.

nottoolate

DarkConvict wrote: »

Trying to contact charges I am sure are consider unfair. Automatically generated bulk mailed letters cost pence not £12, so the charges are unfair and not in your contract. If these refuse to drop those type of charge take it up with the OFT, and i also believe the FOS may help.

correct. they are unfair

LolStevo wrote: »

Hi, I had the same charges from Littlewoods/NDR and sent a letter requesting charges back as unfair. I only noticed on my statement that they had refunded them all from one letter i sent so worth sending that with a breakdown of the charges which you can normally get off the catalogues website. xx

excellant result :beer: