No dial tone - BT say it's our internal wiring but ...

Kilty_2

Know this is wayyy off topic, but our line was disconnected at the cabinet by BT once, service totally dead for a day.

Only reason I know that it was disconnected in error at the cabinet is because my sister's partner works for BT and it was him that went to check it out for us.

Bet BT would have taken the £70 for that, claiming it was our wiring that was wrong :rolleyes:.

dave_dph

Kilty wrote:

Know this is wayyy off topic, but our line was disconnected at the cabinet by BT once, service totally dead for a day.

Only reason I know that it was disconnected in error at the cabinet is because my sister's partner works for BT and it was him that went to check it out for us.

Bet BT would have taken the £70 for that, claiming it was our wiring that was wrong :rolleyes:.

Mom had same problem a few weeks ago. BT's automated system reported the problem as BT's and the fault was corrected in less than 24 hours. BT made no attempt to charge.

Edinburghlass_2

BT have to make it clear that they will charge if the fault is with your phone or anything that you may have done within the house and that is why they tell you to check all phones etc before sending out an engineer. When I had a fault this was carefully exlained to me and again by the engineer when he first arrived. As the fault was not with my phones or anything connected in the house there was no charge.

There have been other posts on here where this has not been explained and the users have been charged but the charges have been dropped when the bill has been queried.

kilos

The phone rings once, twice, max three times, lift the receiver up, sometimes you get cut off and other times you can speak to the caller, its hit or miss.
I've rung my house from a mobile, phone rings once and then it sounds as if someone has lifted the receiver and doesn't talk, sometimes it can ring 2 or 3 times and do this.
Basically the phone rings 1 to 3 possibly 4 times some times you can answer it, other times you got to phone down and wait for them to call back to talk.
Really theres no set number of rings, but its so un reliable and basically you got sit next to the phone to have a chance and try of answer it.
The annoying thing is, that the line works, Broadband works, so the problem must be internal, but WHERE ? I have even tried new phones.

Like everybody else I'm trying to avoid BT engineer extorion rate!

I have two phones attached and broadband.

Problem Solving, tried changing microfilters, disconnected sky box, checked the wiring in boxes to number 2 and 5, the master socket but the line with a tone work, so it must be internal but where , I am running out of options to try.

Registered a fault with BT on their website, just to check line but not to call Engineer out.
Phoned back 1 hour later, yes there is a problem with your line and we traced it back and its in the house. Told me diconnect everything for 20 mins especially broadband, re connected and if problem persits, then to call back.
Did all this, phone rang 8 times before BT 1571 messenger starts.
Great its fixed, tried 6 times phoning the house just to make sure.
Magic! wife comes home, told her problem fixed, she trys it.
Back to one ring and the phone answer itself as if someone has lifted the receiver and saying nothing again.
She tries again, this time 3 ring and same problem.
What do I do now or test, the fault is definently internal but where ?
At first I did think the 1571 might have been set to 3 rings for answering.
However its rang for the last year on 8 rings, why the change now.

Its looking for closer to calling an BT Engineer out, does any one have any feedback or the solution to my phone nightmare problem.
I just want the phone to go back to ringing maximum number of times

dave_dph

kilos wrote:

Its looking for closer to calling an BT Engineer out, does any one have any feedback or the solution to my phone nightmare problem.
I just want the phone to go back to ringing maximum number of times

Have you tried removing the front cover from the linebox and plugging the phone directly into the test socket? This isolates all extension wiring so if the problem then persists you can illiminate the internal wiring.

bbb_uk

kilos wrote:

Its looking for closer to calling an BT Engineer out, does any one have any feedback or the solution to my phone nightmare problem.
I just want the phone to go back to ringing maximum number of times

I agree with dave_dph, you need to find the 1st main/master BT socket and remove front cover exposing the inside and with it should be another plug-in socket. Then plug in a known to work corded phone (try it at a neighbours if needed) and this will show whether the internal wiring is at fault.

If you read this thread from the beginning (specifically posts #2, #3 onwards) as the same principle for testing applies to your situation as well.

kilos

O.k, tested master socket, there is a dialing tone, which proves the fault is internally. As mentioned before, I checked the wiring in all extension boxes, the 2 and 5 wires are connected secured. Theres no additional wires arcing or touching other wires or anything else.
What I can't understand, is that this phone line has worked for 10 years, nobody has touched the wiring or any of the boxes, except to plug the phone in first time. I get up one morning and this happens, How ?
Note Plugged corded phone in all extensions, dialing tone heard in all of them.

So I got dialing tone, the fault is definite internally. The new phones decide to ring 1 - 3 times, mostly one ring, hit or miss, on answering it sounds like the receiver is picked up other end and silence. Why ?

I know theres a lot of why? in my post, but something is either broke or fixed.
How can something show all signs of been fixed but not work.
I can dial out no problem at all, but I can't cope with this one ring to three ring business and definently not been able to dial your own house number and get an answer.

As I said, nobody has touched any wiring or sockets, so how can something break ? I ask can BT alter the number of rings to a phone line, and if so why ?

So everthing is working dialing tone heard, correct wiring etc... but why does the phone 9/10 ring once, and answer itself as if someone lifts the receiver up the other end and then silence, even when nobody in the house hold has answered the phone. Why ?

BexTech

Are you still having the problem of the phone only ringing a couple of times when only the one phone is connected to the test socket on the master, or if old style master with phone connected to master with other masters disconnected?

Also some phones designed for UK use only and don't have their own ringing circuit require the ring capacitor of the master to be connected to the slaves, therefore from the master socket to the slave sockets pins 2, 3 & 5 need connecting.

kilos

Yes problem still occurs with one phone attached to master and yes green wires is connected to 3 as well as the blue and white stripes to 2 and 5.
This has worked for years.
Just rang my house of mobile, again one ring, sound like somebody picked up phone and silence. The best part is, I'm the only one here at the moment.

BexTech

If you've tried different phones and known working phones, so that only one phone at a time is connected to the master with and without filters then the fault must lie with BT.