Megabus refund?

geri1965_2

UPDATE!

Received this e-mail this morning:

Thank you for your email to our office.
Megabus tickets are non-refundable sorry

My reply

That's interesting as I know people who have received refunds.
Furthermore, I have since discovered that the reason the bus didn't turn up is because the stop is no longer used, despite it still being shown as a stop on your website.
I think in the circumstances I will refer this to the Transport Commissioner and my MP as I believe this comes under false advertising.

Then this e-mail about 1/2 hour later

Dear megabus.com customer,
Thank you for your recent enquiry.
I confirm that your credit/debit card has now been refunded and will be paid to yoour account within 3 working days.
You will shortly receive an email from Worldpay, our banking partners
confirming full details of the refund.
Megabus looks forward to assisting you with your travel plans in the future.

Result!