andrewwatmough wrote: »
When will banks learn how to keep and look after their customers, the bank which offers me a decent interest rate for a year then keeps it at the rate it offers it's new customers will get my money and loyalty and it is in their best interest to get that money and keep it, surely it saves on paperwork and manpower to not have to open and close accounts all the time.
chrismale wrote: »
I too had problems when I transferred £19,000 just over a year ago from Kent Reliance to Halifax. When nearly a month had gone by and no sign of the new ISA I called Kent who claimed they had received nothing from Halifax. I then had to badger Halifax to resend the information as nothing was happening. Kent then claimed they still had 30 days to make the transfer as they had not received the docs initially! Also with previous transfers I have found that they regard the 30 days as a Target not a limit as it was supposed to be.
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