Free 30 min tech help session - no card details needed 23 March 2010 at 2:36PM edited 23 March 2010 at 11:10PM in Techie Stuff 22 replies 18.7K views

Former_MSE_Lawrence

[title=http://images2.moneysavingexpert.com/images/dp/wtd_underline.gif] What's the deal?[/title]

To promote its new tech support service, Virgin (not Virgin Media this is nothing to do with its cable customers), is offering half an hour's phone support for free. You can get a voucher now, then use it any time in the next six months, so you can save it until it's needed.

[title=http://images2.moneysavingexpert.com/images/dp/wtd_underline.gif] How does it work?[/title]

To get your e-voucher, just go to the Virgin Digital Help site before 31 March 2010 and fill in your details.

This will give you a special code. Then when you need to tech help, simply call 0800 107 1173 and quote the code to the operator.

You only need to put in your name and email address to sign up, and there's a checkbox for avoiding companies that want to 'keep in touch', but if you're worried about spam set up a separate email address for deals like this.

[title=http://images2.moneysavingexpert.com/images/dp/wtd_underline.gif] What can I get help with?[/title]
Anything! While computer-focused, the service isn't only for sorting out your dodgy broadband. Home networks, smartphones and printers also get a look in, as well as other 'digital stuff'.

So just ask whatever questions you have - maybe save them up and take advantage of your full half hour!

[title=http://images2.moneysavingexpert.com/images/dp/wtd_underline.gif] Are there any catches?[/title]

Virgin are trying to build up this tech-help service (which normally costs £4.99/month), so it's very possible that during your call they may attempt to get you to sign up to it - particularly if you go past the free half hour.

However, you're under absolutely no obligation, this is a totally free trial, and Virgin have assured us that during the free 30 mins the focus will be sorting your problems, not upgrading you!

Do let us know whether you find it any good

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judysromney123

Hello MSE Lawerence, thank you so much for this you are such a blessing. My PC has been so slow and I have tried to defragment it myself, clean up the disk and painstaking go through the folders and delete one by one any program that should not be there. Really needed tech help to make it more efficient, but on a very restricted budget. So this is such a great help. Have a lovely day.

trickyfandango

Hi just got this voucher and It is owned by Richard Branson as it has a piccy of him on voucher! This must be set up as a sepperate company from away friom Virgin media, Just probably trying to reach out to none virgin media customers as well.
Thanks for my free voucher Mr Branson:beer:

fiddiwebb

Ah well, I suppose once your free 30 minutes is up you can always come back and use the Techie forum for totally free advice (Yep, no strings attached....honest )

I wonder if we should issue vouchers with our ugly mugs on them :think:

Polly

Another vote for the Techie forum which helped me out just this week. Happy to use the free voucher but MSE's hard to beat! :T

Lolliloo

i wonder if this applies to tech support on Mac's as well as PC's?

bat999

Lolliloo wrote: »

i wonder if this applies to tech support on Mac's as well as PC's?

On their website it says:-

Stuff we can’t help with (for now)

Once we're sure we've got all the necessary know-how on a gadget, we'll add it to our repertoire. For now, we're still working on these.
Gadgets – Digital TVs, HDTV, set top boxes, home theatre systems, photo printers, CCTV and projectors.
Computer software – Apple computers or Linux.
Smartphone software – Any Sony Ericsson, own-brand or non-branded packages.

So the answer's no, until they write another script.:cool:

poppy10_2

Who pays for phone tech support these days?

spud17

[QUOTE]Stuff we can’t help with (for now)[/QUOTE]

Is it me, or do phrases like that from large corporations, really grate?

morgana

Shame about not doing Apple stuff. I have just been given an ipod touch as a present but cannot connect it to my router. Not sufficiently techy to change any settings on the router to make it happen without also maybe disrupting access by the laptop

poppy10_2

morgana wrote: »

Shame about not doing Apple stuff. I have just been given an ipod touch as a present but cannot connect it to my router. Not sufficiently techy to change any settings on the router to make it happen without also maybe disrupting access by the laptop

Post on the Techie Stuff forum, someone will be able to guide you through it step by step.