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problem with madasafish and email
Glad
Posts: 18,944 Senior Ambassador
in Techie Stuff
I'm asking this question on behalf of a relative
they have recently started with madasafish and everything is going fine except for an email problem
when they try to send/receive they get the following error message
The server responded with an error. Account: 'Madasafish', Server: 'mail.madasafish.com', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
if they disable their AVG email protection then they receive emails with no problems
they use outlook express
they have recently started with madasafish and everything is going fine except for an email problem
when they try to send/receive they get the following error message
The server responded with an error. Account: 'Madasafish', Server: 'mail.madasafish.com', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
if they disable their AVG email protection then they receive emails with no problems
they use outlook express
I am a Senior Forum Ambassador and I support the Forum Team on the Wales, Small Biz MoneySaving, In My Home (includes DIY) MoneySaving, and Old style MoneySaving boards. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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Comments
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It's almost certainly a firewall issue. The firewall is not giving permission for the AVG EMail scanner to access the Internet.
What Firewall do they use?0 -
thanks
I'll check with the later
I am a Senior Forum Ambassador and I support the Forum Team on the Wales, Small Biz MoneySaving, In My Home (includes DIY) MoneySaving, and Old style MoneySaving boards. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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