Disgusted vodaphone customer!!!!

andy232

:mad::(:exclamati_pale_Hi I have a few problems that i need help with can anybody out there give me some good advice?
I set up a contract september 09 with vodaphone on a special deal of £15 for unlimited text and 300 minutes and then £6.99 for insurance. I have never recieved a bill and have been unable to gain access to online billing, i have phoned them to let them know about this problem. Anyway i have just recieved my yearly bank statement, which i was shocked to find that my bills have been higher than they should be because i have never gone over my minutes. Called vodaphone to ask why to which i was disgusted and shocked to find out that vodaphone has set up internet package without my knowledge and permission. The person at vodaphone said they would give me back some of the money , but i feel they have breeched their side of the contract and basically stole from me. I have since stopped my direct debit to them. Can anybody tell me where i stand from here?

Jon_01

Well stopping the DD is a really bad idea.
It sounds like, either a dealer added it and forgot to tell you. Or it was simply added in error. What ever the reason they're not in breach of contract and not paying them will only get your credit file trashed when they file a default.
Most networks will only credit back 3 month, going on the premise that you should be checking your statements monthly.

OneADay

Vodafone online billing is available to view bills.

You do have to go through a slightly awkward process where you go online, enter specific information to register and you are sent text messages with codes etc. Finally works .... and you can see your bills.

Once registered, you can turn off the online billing - at which point they will start posting paper bills every month.

mobilejunkie

Anyone only recieving or relying on an "annual" bank statement is really asking for trouble. There could be many problems which go unnoticed - including identity theft - apart from this particular one. I find it amazing that people continually don't seem to check what's going on with their own personal accounts - many people report not having noticed insurance, gadget helpline fees and incorrect mobile payments going out over months and even years. I sometimes wish I could sign them up to something they don't ask for or need but which will pay me a regular sum for a long period before they even notice!

God knows what the tax man must get away with too!!

Fire_Fox

andy232 wrote: »

:mad::(:exclamati_pale_Hi I have a few problems that i need help with can anybody out there give me some good advice?
I set up a contract september 09 with vodaphone on a special deal of £15 for unlimited text and 300 minutes and then £6.99 for insurance. I have never recieved a bill and have been unable to gain access to online billing, i have phoned them to let them know about this problem. Anyway i have just recieved my yearly bank statement, which i was shocked to find that my bills have been higher than they should be because i have never gone over my minutes. Called vodaphone to ask why to which i was disgusted and shocked to find out that vodaphone has set up internet package without my knowledge and permission. The person at vodaphone said they would give me back some of the money , but i feel they have breeched their side of the contract and basically stole from me. I have since stopped my direct debit to them. Can anybody tell me where i stand from here?

You may FEEL they have breeched the contract but by not making payments you WILL be breeching the contract and you WILL end up being cut off and debt collection on your back. A phone contract is a credit agreement which means missed and late payments are recorded on your credit file. Vodaphone have not stolen from you, there has been an error which you failed to being to their attention for six months. You really need to be checking your bank statements regularly.

Vodafone

Hi andy232

Finding out that you've been paying more than you thought can be an unpleasant surprise.

I'd like to take a look into this for you. If you send me an email from here with a link to your thread and your username I'll do all I can to help. Make sure when you send the email that you include the code WRT135 in the subject line so that it routes straight to me.

Speak to you soon

Kirsty
Web Relations Team
Vodafone UK

bez227

been with vodaphone for 8 years , was on a £50 a month contract and recieved a call out of the blue going on about a dongle had no need for one to be honest but was told on the phone were doing a speciel offer and if you take the dongle we couls save you £5 a month on your current deal , well i was like whats the catch no catch i was told i said its not a contract is it , no its not on a contract i was told , well here s what happend my tarrif was changed to a £30 a month less minutes and texts and then i payed £15 for the dongle swo i was paying £5 less a month and i only realizled when i had gone over my minutes and my bill had whent up
so i decided to phone vodaphone and was told i was on a 18 month contract for this dongle.

yorkshire_laura

i've found vodafone customer services poor since my upgrade a year a go, they added insurance on to my contract without telling me then when i phoned up the man on the other end was extremely rude and it took a while to get them to refund me! can't wait for my contract to be up in October then i'm switching networks!

macman

Why on earth do you only get an annual bank statement? About as much use as a chocolate teapot I would have thought.
What bank is that?

Vodafone

Good morning,

Bez227 -

I'm sorry to hear that there has been some confusion around whether you were taking on a new contract with the Mobile Broadband that you were offered.

I would like to help you with this and ensure that you are on the correct priceplan as well as looking into the issues surronding the Mobile Broadband. So I can help you further with this could you please contact me at Web Relations Team - Vodafone UK ?

(When contacting, please quote the code WRT135 in the subject line. In the main message body, please include a link to this thread and your user name.)

I'm certain that we can get everything resolved for you and restore your faith in our company.

Yorkshire lara -

I'm disappointed to hear that you have been having problems with our customer services. We want all of our customers to be happy with our service and if you would like us to look into any of the issues that you have been having please feel free to contact me via the link above.

I'm certain that we will be able to help you.

All the best,

Espi
Web Relations Team
Vodafone UK

bez227

i have sent you an email too the web relation team i hope you can be more helpfull than the customer service executives i have been dealing with