Old Virgin Equipment

Kurtis_Blue

spike7451 wrote: »

Electorial role.

That would just bring up every "Kurtis Blue" in the UK with no previous addresses, not the sole one they are looking for.

(Ok probably not many K. Blues but you get my drift)

spike7451

jb66 wrote: »

Your obv not familiar with bybox, boxes go missing

I only worked for NTL/VM ect for nearly 10 years,maybe that's the situation where you are.
Any yes,we each had our own lockers since around 2003.

hullight

If you've a lot of equipment and they really do want paying for it...

they could use electoral roll, info from credit reference agencies re new addresses, land registry data...all depends on how much they want the money really.

Give them a ring and chase up collection, ask for receipts.

Smick100

Well, I have given them all my details of my new address so they do not need to go looking at the electoral register. I just phoned them again and they say that they will send another envelope out.

Is it just the boxes they want back or the cables as well?

Little_Miss_Penny_Less

I work for ByBox and thought I would expand a little on the above comment which says the returns go missing with ByBox....the way the returns work is that the engineer places a faulty/return item in a ByBox locker with a return label on it. When the faulty item/return item reaches our depot, the label and serial number are scanned at the warehouse and this serial number generates a return report to the asset tracking team at Virgin Media which will then show on their system to say your item has been returned. This process takes about 48 hours.

The only way your product may go missing once in the locker, is if the Virgin Media engineer places the wrong label on it, that the serial number has been covered by the label, or the serial number is illegible. So this is not the fault of ByBox, but just human error.