Sainsburys wont exchange without receipt

cammyjo

Do they offer gift receipts?

hollydays

whatmichaelsays wrote: »

You only have to look at the number of "credit notes" surfacing on eBay to realise how shops can lose out.

It's not a ludicrous policy at all. Sainsbury's are doing far more than they have to by actually offering the opportunity to return goods. They aren't exactly asking the world to expect the purchaser to return them with a proof of purchase.

But she wanted an exchange-not a credit note...

lolastheme

Its not Stealing, because you are not taking anything off the shelf and walking out of the shop without paying for it!

You are merely taking an item off the shelf; to the customer service desk and requesting a refund!

Surely if you are going to nick something; the last thing you wanna do is go back to the 'scene of the crime'!

vyle

lolastheme wrote: »

Its not Stealing, because you are not taking anything off the shelf and walking out of the shop without paying for it!

You are merely taking an item off the shelf; to the customer service desk and requesting a refund!

Surely if you are going to nick something; the last thing you wanna do is go back to the 'scene of the crime'!

You'd be surprised at how bold thieves are.

Or how stupid.

A few months ago, a colleague of mine was selling a camera to a guy. He took the camera out of the secure cupboard, gave it to the customer and walked with him to the till.

As my colleague started to walk away, the guy tried to just walk out of the door with it, past security, looking as confident as if he'd just bought it. He was caught, but only because my colleague saw him sauntering off.

If someone takes something off the shelf, as long as the person at customer services hasn't SEEN the person steal it, the only way they can know whether the customer has paid or not is to see a receipt.

Esqui

sirmarcus wrote: »

Good luck and hope this helps.

No, it probably doesn't. When will you realise the correct course of action is rarely to email the CEO of a huge organisation?

mjm3346

bit late to bother with anything as the thread is over 4 months old.

dreamypuma

sirmarcus wrote: »

Suggest that you esacalate and complain to Justin King, Sainsburys Chief Executive via sending him an email at [EMAIL="justin.king@sainsburys.co.uk"]justin.king@sainsburys.co.uk[/EMAIL].

Good luck and hope this helps.

DCFC79

sirmarcus wrote: »

Suggest that you esacalate and complain to Justin King, Sainsburys Chief Executive via sending him an email at [EMAIL="justin.king@sainsburys.co.uk"]justin.king@sainsburys.co.uk[/EMAIL].

Good luck and hope this helps.

how would emailing justin king help when the OP needed to keep the receipt, hes hardly going to go against his firms policy is he