Sainsburys wont exchange without receipt

Trazza

I went to take a pair of kids jeans back to Sainsburys today to exchange, labels were intact etc but as they were a present, didn't have the receipt. I was that told Sainsburys have a new rule they do not exchange anything without a receipt. Has anyone heard anything about this?

charlotteben

Hi Trazza. I over heard a conversation about this at Sainsburys Customers Services last week. However my local Sainsburys said you only needed a receipt for non sainsburys items. They were basically saying that non sainsburys items could have been bought anywhere and they now wont refund without a receipt. hope this helps. Do you have another sainsburys nearby you could try or wait for a nicer SA.

sarah1972

I think thats right, no receipt means no refund, just a credit note. Thats my impression of most stores.

pruney

My local B&Q said they are doing this now, no receipt, no exchange or credit note and obviously no refund

geordie_joe

sarah1972 wrote: »

I think thats right, no receipt means no refund, just a credit note. Thats my impression of most stores.

That's completely wrong, you don't need a receipt to get a refund, you just need proof of purchase. Obviously a receipt is best, but a credit/debit card statement will do, so will the say so of a person who was there when you bought it.

Trazza

I didn't want a refund, I just wanted to exchange and they said I couldn't plus the clothing was sainsbury's own. But new rule across the whole of sainsburys apparently. I've mailed sainsburys to check this is right.

Trazza

Hi, yes I realised I was in the wrong section and reposted in the consumers rights section already!

Thanks

dreamypuma

geordie_joe wrote: »

That's completely wrong, you don't need a receipt to get a refund, you just need proof of purchase. Obviously a receipt is best, but a credit/debit card statement will do, so will the say so of a person who was there when you bought it.

This is actually correct in principle, however in practice how is this proof of purchase of a specific item.

Hypothetical situation:

I do my weekly shop at Sainsbury's which totals £80. For the £80 I purchase 30 items, however one of the items for £4 is damaged, and is not branded Sainsbury's. How do Sainsbury's know that that items was bought from their store, with a bank statement?

Ok so the likes of Tesco could probably be able to track an item from the clubcard, but what about other stores without this type of traceability?

I've never fully understood the using statement as proof of purchase. All it is is proof that you spent money in a particular store and the overall value.

Darksun

geordie_joe wrote: »

That's completely wrong, you don't need a receipt to get a refund, you just need proof of purchase. Obviously a receipt is best, but a credit/debit card statement will do, so will the say so of a person who was there when you bought it.

That's only the case when returning goods in accordance with your statutory rights (which does not cover unwanted gifts, as in this case). If you're returning goods under the retailers return policy (in addition to your statutory rights), they can insist on whatever conditions existed when the sale was made, which could explicitly state a receipt is the only acceptable proof of purchase. If they wanted they could make it a condition that you have to stand on your head and sing the national anthem before you get your refund.

DCFC79

dreamypuma wrote: »

This is actually correct in principle, however in practice how is this proof of purchase of a specific item.

Hypothetical situation:

I do my weekly shop at Sainsbury's which totals £80. For the £80 I purchase 30 items, however one of the items for £4 is damaged, and is not branded Sainsbury's. How do Sainsbury's know that that items was bought from their store, with a bank statement?

Ok so the likes of Tesco could probably be able to track an item from the clubcard, but what about other stores without this type of traceability?

I've never fully understood the using statement as proof of purchase. All it is is proof that you spent money in a particular store and the overall value.

exactly ive no idea myself as you could have bought anything which amounted to £80

trevormax

Not saying this is what the OP has done but . . .

I used to work in M&S and they had a problem with people stealing clothing and then trying to get refunds on them. M&S got tough on the situation and refuse to refund without a reciept. It looks like sainsbury's has takin things one step further and wont even do exchanges now.