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TMobile - Terrible service, awful support
As a computer dealer, I'm used to getting low standards of customer service from large suppliers. TMobile are the worst I've ever come across - by a long, long way.
After agreeing a 2 year contract with them for £60.00 + VAT per month to include a mobile phone, an MDA
with internet access and inclusive satnav and a netbook with internet access, the problems started in the first week.
Despite TMobile's assurances that their 2G coverage was excellent in the area, reception at my home address was virtually non-existent. The satnav software on the MDA stopped working after 2 weeks, and internet service was very poor throughout most of central Scotland except in built up areas.
The MDA itself was totally inadequate for web-browsing, with an extremely clunky and bug-ridden browser.
Billing was a nightmare - every single month the bill was incorrect - always inflated - to the tune of £10 to £15, and every month they promised to ensure that this was corrected. Several small credits were placed on the
account, but never the correct amount and never with any discussion or explanation. For 10 months they charged an additional fee of £5 per month for the satnav which was supposed to be inclusive and which they couldn't provide an activation key for.
I persevered for nearly 11 months trying to get them to resolve the problems where they could be resolved by either supplying different hardware or adjusting the contract payment to reflect services which they could not or would not provide.
Eventually, I took to only communicating with them by email since they never returned calls, and in all the period I was in communication with them (dozens of calls, dozens of emails) never once did a manager contact me when that was promised.
Finally, I told TMobile that due to their non-performance of the terms of their contract I regarded it as null and void & asked them to arrange for collection of their hardware. No acknowledgement of this has been received, and still no manager has called to discuss my complaints.
I now have phones from Orange which work perfectly in the house, satnav from Tomtom which works perfectly, and mobile internet from Vodaphone which works perfectly.
Needless to say, TMobile are now trying to pursue my company for "early termination fees" amounting to £700, which they will be paid over my dead body.
Avoid them like the plague, is my advice.
Gordon Alexander
Accountancy Systems and Training Ltd
After agreeing a 2 year contract with them for £60.00 + VAT per month to include a mobile phone, an MDA
with internet access and inclusive satnav and a netbook with internet access, the problems started in the first week.
Despite TMobile's assurances that their 2G coverage was excellent in the area, reception at my home address was virtually non-existent. The satnav software on the MDA stopped working after 2 weeks, and internet service was very poor throughout most of central Scotland except in built up areas.
The MDA itself was totally inadequate for web-browsing, with an extremely clunky and bug-ridden browser.
Billing was a nightmare - every single month the bill was incorrect - always inflated - to the tune of £10 to £15, and every month they promised to ensure that this was corrected. Several small credits were placed on the
account, but never the correct amount and never with any discussion or explanation. For 10 months they charged an additional fee of £5 per month for the satnav which was supposed to be inclusive and which they couldn't provide an activation key for.
I persevered for nearly 11 months trying to get them to resolve the problems where they could be resolved by either supplying different hardware or adjusting the contract payment to reflect services which they could not or would not provide.
Eventually, I took to only communicating with them by email since they never returned calls, and in all the period I was in communication with them (dozens of calls, dozens of emails) never once did a manager contact me when that was promised.
Finally, I told TMobile that due to their non-performance of the terms of their contract I regarded it as null and void & asked them to arrange for collection of their hardware. No acknowledgement of this has been received, and still no manager has called to discuss my complaints.
I now have phones from Orange which work perfectly in the house, satnav from Tomtom which works perfectly, and mobile internet from Vodaphone which works perfectly.
Needless to say, TMobile are now trying to pursue my company for "early termination fees" amounting to £700, which they will be paid over my dead body.
Avoid them like the plague, is my advice.
Gordon Alexander
Accountancy Systems and Training Ltd
0
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