Having ploblems opening Avast 5.0 after downloading

Lugh_Chronain

I downloaded Avast Free Antivirus 5.0.418 this evening and I’ve been trying to open the desktop shortcut but doesn’t appear to open. When I click on it it keeps coming up: The application has failed to start because its side by side configuration is incorrect. Please see the application event for more details.

Same thing appears to happen when I click on the appropriate file.

C:\Program Files\Alwil Software\Avast5\AvastUI.exe

Can someone please explain this and tell me what it is I should be doing?

Thanks

propaintballa

This is commonly a problem with Windows Vista. Is that what you're running? When was the last time you downloaded updates?

It's to do with a .dll file that could have been altered by another program or might be corrupt, updates should remedy this, Vista Service Pack 1and 2 should solve this.

Richie-from-the-Boro

Side by Side error [ C++ problem ] - are you on Vista ?

Unless you can edit ' manifests ' I suggest you uninstall Avast and use MSE from : -

http://www.microsoft.com/Security_essentials/

Hope you get sorted

Richie-from-the-Boro

propaintballa, yep, updates are [ must be ] switched off !

propaintballa

Richie-from-the-Boro wrote: »

propaintballa, yep, updates are [ must be ] switched off !

Uh oh! Illegal version me thinks!

Lugh_Chronain

I am on Vista. Where is this manifests thing, I tried to do this ealier but couldn't see it anywhere.

What you are also saying is I should uninstall Avast 5.0 and download Microsoft Security Essentials instead.

This is the program I installed. Avast was informing me the old one was coming to an end in 24 days and that I should install the new version.

Can you also explain Vista Service Pack 1 and 2 is and how these should solve what it is that's been happening [or not happening]?

[Deleted User]

Hi,

Lugh_Chronain wrote: »

Can you also explain Vista Service Pack 1 and 2 is and how these should solve what it is that's been happening [or not happening]?

if you right click 'computer' then 'properties', it'll tell you what SP you have.

I'm running Vista Home Premium and Avast 5.0.418 with no problems.

propaintballa

And then when you want to update just go to Control Panel > Windows Update > Check for Updates (Top Left)

Lugh_Chronain

[Deleted User] wrote:

Hi,



if you right click 'computer' then 'properties', it'll tell you what SP you have.

I'm running Vista Home Premium and Avast 5.0.418 with no problems.

Yes I have Windows Home Premium Service Pack 1.

And I noticed this as well which has got me a bit worried

Security Update for Windows Vista (KB959426)

Installation date: ‎09/‎03/‎2010 15:05

Installation status: Failed

Error details: Code 80070020

Update type: Important

A security issue has been identified that could allow an authenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system. This update is provided to you and licensed under the Windows Vista License Terms.

More information:
http://go.microsoft.com/fwlink/?LinkId=146803

Help and Support:
http://support.microsoft.com

And same again from yesterday:

Security Update for Windows Vista (KB959426)

Installation date: ‎08/‎03/‎2010 14:23

Installation status: Failed

Error details: Code 80070020

Update type: Important

A security issue has been identified that could allow an authenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system. This update is provided to you and licensed under the Windows Vista License Terms.

More information:
http://go.microsoft.com/fwlink/?LinkId=146803

Help and Support:
http://support.microsoft.com

Lugh_Chronain

I’ve also discovered 6 important updates that are available. One is for Internet Explore 8, a couple of security updates, an update for Windows Mail Junk E-mail Filter, and an update for Windows Vista and one for Microsoft Windows Malicious Software Removal Tool.

I’m guessing these should be automatically installed when I shutdown my laptop as the shutdown icon is also showing an icon for updates which I’m aware happens quite frequently.

Just notice as well that a one of these is the same as mentioned above so should hopefully update when I shutdown my laptop. In fact it’s this one: Security Update for Windows Vista (KB959426)

Lugh_Chronain

I'm still having trouble trying to open Avast 5.0.418. It also says it's not running as well.

How can I see the see the application event as mentioned in my OP if the antivirus software won't open.

Don't know what I'm supposed to be doing to correct this.