Madasafish connection problem

roses

I have had problems too. Can't seem to access many websites.

Gambler

I think I'll try for a month's subscription

Gambler

is it working again now? I'm in work so can't tell.


Thanks

agentzoonie

I'm glad I found this thread, because I only joined MAAF on Friday aftrnoon, had a few 'service' difficulties, but actually posted here in the MAF thread saying how good they'd been - and then immediately lost the connection!

I just kept getting messages that the page wouldn't load, and I couldn't access anything.

Edit: Gambler, I'm at work too, so I can't tell either

kiwibob

I had trouble all this morning. I could get access to BB but everything SLOW, or "can't open URL" message. Couldn't get the MAAF Service page

Eventualyy I tried using a different PC with a USB modem instead of my router and got through to the service page.

This message was on the page and after I rebooted my router all OK

HTH

KB

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Created: Jul 23 2006 8:12PM
Updated: Jul 24 2006 9:49AM

Dear Customers,

We have experienced a major power loss today in one of our hosting centres that was caused by large power cut in East London. Many parts of our service were effected including email, web space and connectivity for both broadband and dial customers.

This outage was completely out of our control and we will be investigating fully why backup generators failed to cut in correctly at the hosting centre when the power cut occurred.

Update 24 July 09h25
All services were resumed at 20h30 on 23 July 2006.

Customers with ADSL routers may need to reboot to regain connectivity. The easiest way to do this is to shut down the computer, unplug the router frome the power supply, wait 5-10 minutes. Then plug the power supply back into the router and power up the computer. Please ensure that the power to the router is plugged in before the computer is powered up again.

If this does not resolve your connection problems, please call Technical Support who will be able to assist further.

We apologise for any inconvenience that this may cause.

Kind regards,

Technical Support

Madasafish_Customer_Care

Dear All,

We experienced two issues this weekend that caused some customers to lose service.

Firstly, there was an issue which began around 11am on Saturday that meant that some customers couldn’t get connected to the Broadband service. This was identified as a username and password authentication problem within BT’s network and we raised this as a fault with them.

At 12.45pm on Sunday there was a major power loss in our main hosting centre that was caused by a widespread power cut in East London. Our hosting centre is equipped with uninterruptible power supplies and backup generators that are supposed to take over in the event of such a power failure. Unfortunately, these measures did not take over and many parts of our service were affected including email, web space and connectivity for both broadband and dial-up customers. We have obviously raised a major complaint with the company responsible for the hosting centre. We do not yet have an explanation as to why the remedial power measures did not take effect. However, we will post this information on our Service Status page as soon as we have it.

Please accept our sincere apologies for any inconvenience that last weekend’s problems have caused you.

Kind regards

Samara

agentzoonie

I'm home now and still can't use my new BB, I'm on my old dial up from Wanadoo, which expires in the morning
I'll try uninstalling the modem drivers or whatever it is and starting from scratch, see if that helps at all (as you can see, I'm reknown for my technical abilities )

Gambler

mine seems to be working ok now

kiwibob

agentzoonie wrote:

I'm home now and still can't use my new BB, I'm on my old dial up from Wanadoo, which expires in the morning

Presumably, you were on anytime with wanadoo/orange

I suggest you open a "pay as you go" with them or some ISP other than MAAF.
Then if there are MAAF problems in the future you will have internet access whatever problems MAAF may have.

The only requirement is you log on once every 6 months (I think?)

HTH

KB

agentzoonie

Thanks for that - I'll do that

Luckily I got connected via Anytime and read the advice for rebooting, so it got sorted now