Help. Three USB Broadband Dongle Software Needed

PasturesNew

I won't go into the extensive history ..... I just want an online link that I can click to download the USB Dongle Software so I can install it on my PC so I can use the dongle again.... the dongle SHOULD install this when I plug it in, but it's not doing that.

I have so far exhausted every avenue to get this and am still not managing to find/get the software.

If anybody can help ... I'd be grateful. Thanks.

OS: Vista Home Premium
Dongle: ZTE MF-627

Browntoa

here ??

http://www.three.co.uk/Help_Support/About_my_mobile/Downloads?content_mode=Downloads_show&content_aid=1220453996371

prowla

Isn't it on the dongle (it should appear as a drive)?

PasturesNew

prowla wrote: »

Isn't it on the dongle (it should appear as a drive)?

It should be - and it was. But now it's not, or it is broken. Which is why I need to download another copy of it. When I shove the dongle in and a box appears on the screen it just offers me versioncontrol.exe, which when clicked generates an error message of "... is not a valid Win32 application".

Other option is to view all files. All files on the dongle show:

autorun.dat DAT file
autorun.ico Icon
autorun.inf Setup information
easyconnectinstall.exe Application
VersionContro.exe Application

If I click on easyconnectinstall.exe to try to run it, it gives me "Incorrect function".

So, normally, shoving the dongle into any PC will auto-install the software, but it won't on mine ... it used to, now it doesn't. Hence, needing the software.

PasturesNew

Browntoa wrote: »

here ??

http://www.three.co.uk/Help_Support/About_my_mobile/Downloads?content_mode=Downloads_show&content_aid=1220453996371

Cheers. I hope I chose the right one in that list, it's 42 megs and I'm using an O2 dongle to download it ... and it's advising me it'll be 2 hours I hope I don't drop off the network now.

PasturesNew

I just tested my 3 dongle in my PC and I am getting a signal again, so now downloading it via three .... O2 said 2 hours, three says 8 minutes. It's amazing the difference in speeds, bearing in mind the two units are sat here side by side, just using different services!

Snakeeyes21

if that one doesnt work use the one from here http://www.mediafire.com/?2onnzmn3jii

The link also has the software to unlock the dongle, it says to only use an xp machine but ive used windows 7 without any problems.

The connection manager is a lot better, I noticed my speeds increased by 10 - 15% when using it.

If you unlock the dongle you also get a nice blue flashing light instead of the orrible green one

PasturesNew

Snakeeyes21 wrote: »

if that one doesnt work use the one from here http://www.mediafire.com/?2onnzmn3jii

The link also has the software to unlock the dongle, it says to only use an xp machine but ive used windows 7 without any problems.

The connection manager is a lot better, I noticed my speeds increased by 10 - 15% when using it.

If you unlock the dongle you also get a nice blue flashing light instead of the orrible green one

What does unlock mean/do?

jamespir

PasturesNew wrote: »

What does unlock mean/do?

you cna use any network in it like your mobile

kwikbreaks

PasturesNew wrote: »

I just tested my 3 dongle in my PC and I am getting a signal again, so now downloading it via three .... O2 said 2 hours, three says 8 minutes. It's amazing the difference in speeds, bearing in mind the two units are sat here side by side, just using different services!

Depends where the masts are - they aren't going to be side by side from the sound of it.

PasturesNew

jamespir wrote: »

you cna use any network in it like your mobile

Oh ... well, not like on my mobile ... I don't understand phones
I've had one phone for 5 years, on the same network... I'd like a newer one etc, but I don't understand phones enough to buy one with confidence that I got what I need/meant to get.

Anyway... laptop/dongle all working a treat now.

It was a sod. I'd installed it on my laptop/vista and PC/XP. I was using it, all was fine and the service went flakey and died.

I thought it might be a network outage, but after 15 hours I phoned to check. Girl on helpdesk told me network was fine and proceeded to get me to uninstall s/w on my laptop (which I knew was nuts as it had been working fine)... she said it'd be OK ... and now to reinstall. Except it wouldn't. I was on the phone for an hour for that gem.

So then she told me to go to the 3 shop, which is 20 miles away. So I did. They were no help. They could use my dongle/proved that worked but couldn't tell me if the network was down in my town and couldn't give me the software to install on my PC (they had no idea and could only sell you a phone if you went in and asked for one... no technical knowledge).

So I went to the PC shop half a mile from there and asked him nicely "can you just shove this dongle in your PC because you don't have the s/w on your PC and I am just testing/proving that the dongle will not install the software"... he did and it didn't. So I knew I needed the software.

Drove home, so that was another 2 hours gone.

Got onto helpdesk again, took ages to get him to understand the phrase "I don't want you to troubleshoot it, just send me the software" and he put me on hold a few times to "talk to the manager" and finally said the manager would send me the software link by email. Maybe he did, maybe he didn't ... but my soddin' email's been down too since 3rd (unrelated).

So only thing to do to get online was to buy a new service, new dongle. Which I did. Bought 24 hours' time.

Luckily for me, before that 24 hours was up, the signal started up again on the three service, so I could get online from my PC (which had the dongle software installed and working, but couldn't be used as the dongle wasn't getting a signal).

Now I am back to having a laptop and a PC with the dongle working ... hurrah!

Bunch of b4stards .... lot of 'em.

If the girl had said in the first instance "Yeah, network is down in your town", or if the shop had said it ... both went to their online map and said I had good coverage. It was only at the shop where I bought the new dongle that the woman said "Yeah, had loads of three people in today because it's down"... so surely three should have known.

Gits. Just .... gits.

Lost two days in total. Drove over 40 miles. Spent 1.5 hours on the phone. Spent £22 on dongle/24 hours.

If they'd said from the start "it's down ...." I'd have just sat and gone quietly mad until it magically worked again.