Mobiles.co.uk

Mobiles.co.uk_company_representative

Hi there,

Please don't be discouraged by this forum, it does after all exist to cater to customer complaints and what you see here really isn't representative of the thousands of happy customers each week.

Regards,

craig_P_2

Just had a reply from Ben looks like there is somone at mobiles who has heard of customer service. He has resolved my first problem regarding my cashback and is looking into my refund also.

I am man enough to say well done and thanks Ben i was wrong looks like you do care:D but should it realy have to come to people posting on this forum to get service:T

robt_2

Mobiles.co.uk_company_representative wrote: »

I can get someone from the Escalations Team to investigate.

Mobiles.co.uk_company_representative wrote: »

Hi there,

Thanks for the order number, someone will be in touch today.

Regards,

Still refusing to take ownership of problems yourself I see.

Quentin

Mobiles.co.uk_company_representative wrote: »

Please don't be discouraged by this forum, it does after all exist to cater to customer complaints and what you see here really isn't representative of the thousands of happy customers each week.

This forum hardly exists just so people can post comments about your company!

There are others though, designed for just that!

eg. http://www.reviewcentre.com/reviews106127.html

The most recent ones include: "worst customer service ever experienced": "price higher than advertised - £10/month": "gave up trying to contact cs": "worst experience yet": "awful experience":

robt_2

Mobiles.co.uk_company_representative wrote: »

Hi there,

Please don't be discouraged by this forum, it does after all exist to cater to customer complaints and what you see here really isn't representative of the thousands of happy customers each week.

Regards,

No, it does not exist for that at all.

Guys_Dad

Ben, you know that I have crossed swords with at least 3 of your critics and have watched you reply in constructive ways to many of the problems raised on this forum.

But there is one central theme that recurs and one I alluded to on a different thread. Now this time, no doubt with your boot up someone's backside, the OP is being dealt with, but, as they say, why do they need to come on here to make public something that any reasonable company can deal with in its stride.

I reproduce an edited version of a post i made recently on another thread. It seems to be still relevant and your comments would be appreciated.

The problem is, Ben, that your C/S have a really poor reputation for either phone answering or even email answering. You must concede that from the many threads on the forum. .......................But I have been observing the threads on your company and, although I have often deplored the comments at you personally, nothing seems to have improved with your company's systems for dealing promptly with problems that arise.....................................


...............Are you happy that your company's admin and poor customer service is bringing your reputation down to a very low level? I applaud the move to BACS ahead of the government deadline, but it does seem that there are not sufficient bodies employed - or if there are, then they are of a pretty poor calibre - for the business you are doing.

Straight questions (1) Are you happy with the current level of CS you are providing? (2) If not, what steps are there in place to improve.

It must be pretty soul destroying for you to have to come on here time and time again having to sort out poor CS, so something surely needs to be done.

.

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

Hi there,

Please don't be discouraged by this forum, it does after all exist to cater to customer complaints and what you see here really isn't representative of the thousands of happy customers each week.

Regards,

Funny. There are actually threads on DECENT companies where people do NOT complain. I suppose THEY must have "thousands of" UNhappy customers who don't find their way on here!!!

:rotfl::rotfl::rotfl:

Browntoa

craig_P wrote: »

Just had a reply from Ben looks like there is somone at mobiles who has heard of customer service. He has resolved my first problem regarding my cashback and is looking into my refund also.

I am man enough to say well done and thanks Ben i was wrong looks like you do care:D but should it realy have to come to people posting on this forum to get service:T

locking thread as now resolved