Taken out contract - but no signal in my house

wildfrog

Hi there,

My husband has taken out a contract with 3 as it was the cheapest going. The phone works fine but there is no signal in our house or his work. (Both locations have poor signal generally, although O2, who he was with before has signal at our home address) As he signed up to the contract from home he has a 14 day cooling off period.

The phone was recieved on Friday 19th and he called them on Monday 22nd to explain the signal was non exsistant in our home but ok else where - they said it was due to pac code being transferred and would improve in a few days.....it didn't

He is now on the phone to 3 attempting to cancel the contract as it is within the 14 day cool off period. He has been passed from department to department for over an hour now. :mad: They are insisting it is a technical problem (signal is perfect outside front door so we know it is not the phone, it's just the house. old cottage in a dip. His work colleagues struggle with signal at work as well, just poor place for signal) and refusing to cancel the contract either way as he has used the phone! Apparently this invalidates the cooling off period - is this correct?

Does anyone know what our rights are in this? Are they correct he can't cancel as he has used the phone? Any advice/info really welcome


Sorry for the rant - feel so furious with them!

WF

drbesty

3 don't guarantee indoor coverage, its in the T&Cs of the contract, if it works on your doorstep then you're probably out of luck

karatedragon

If it is within 14 days I would cancel anyway because 3 suck.

soul619

cheapest is not always best and 3 are the worst ever!

karatedragon

You need to act quickly as your cancellation deadline is 5 March. Honestly, just cancel it and start again. Check out who has coverage at your address and also where their call centres are based. 3 are the biggest pile of pants going so CANCEL!

soul619

vodafone guarantee signal in the home at the mo but i think you have to buy some sort of signal booster

wildfrog

Thanks for the replies. Initially 3 said they could not cancelled the contract as the phone had been used and this meant the 14 days cancellation time was no longer valid. After several hours of being passed department to department they finally agreed to cancel the contract and are sending an envelope to return the phone. Sounds like we have had a lucky escape seeing some of thr horror stories on here!

rolo1_2

Lucky escape!!.
I would suggest sending off for a Free PAYG sim (from most Network providers). Try them in your phone and see if the signal is any good. Don't bother topping them up - It is a good way to try before you buy.
Visit O2 via Topcashback for free PAYG sim and get £1 free. Most other Network providers will post out free PAYG sims as well.