VALUEFLORA summer bouquet £9.89 delivered (merged)

princessmoneysaver

I've got quite a lot of Petal Points saved up already from the dozen or so orders I have placed. Just checked & it's 254.28 points I have which are worth £25.43 already.

shaunwiltshire

Hi all,
Just a word of warning,
What you see is not what you get!
If you like to be disappointed buy these flowers.
I have a 2 photos, 1 photo of what you expect to receive and 1 photo of what you actually receive.
If you would like to see these photos please send me a PM.

shaunwiltshire

This is the reply I recieved this morning.
Hello,

Thank you for your email.

I am very sorry about that. When dealing with fresh flowers there can be rare occasions when the flowers do not open or survive transit as well as expected. We are grateful for you letting us know and we will pass your comments onto the grower.

At Valueflora.com we offer a full quality guarantee on every order that we send - and therefore I will gladly send your order out again, free of charge.

Would a delivery in the next few days be convenient?

Kindest Regards

Amy
Customer Care Manager
Valueflora.com

R00STER00

shaunwiltshire wrote:

This is the reply I recieved this morning.
Hello,

Thank you for your email.

I am very sorry about that. When dealing with fresh flowers there can be rare occasions when the flowers do not open or survive transit as well as expected. We are grateful for you letting us know and we will pass your comments onto the grower.

At Valueflora.com we offer a full quality guarantee on every order that we send - and therefore I will gladly send your order out again, free of charge.

Would a delivery in the next few days be convenient?

Kindest Regards

Amy
Customer Care Manager
Valueflora.com

Sounds more than reasonable if you ask me. Seems like they are pretty good at responding to unsatisfied customers.

For what its worth, I received the first of the 12 monthly batches last week and think it is great. Wouldn't pay £30 for it but still think its really good value.

ahrimaniac

The flowers I bought for my gran were superb!

RACHIE77

The problem I had with ordering from this company was that they use the post to send the flowers, firstly they arrived a day later than they should have done which meant it was a Saturday and my friend was out when the flowers arrived, they got a card through the door and since I wanted the present to be a surprise and she hadnt realised flowers were coming she didnt go and collect the parcel til half way through the following week when I asked her if she had liked the flowers!! She got some nice pot pourri tho!!

moneywasternomore!

Hello,

Thank you for your email.

I am very sorry about that. When dealing with fresh flowers there can be rare occasions when the flowers do not open or survive transit as well as expected. We are grateful for you letting us know and we will pass your comments onto the grower.

At Valueflora.com we offer a full quality guarantee on every order that we send - and therefore I will gladly send your order out again, free of charge.

Would a delivery in the next few days be convenient?

Kindest Regards

Amy
Customer Care Manager
Valueflora.com


Hello

Thank you for your email.

I am very sorry to hear of your disappointment.

Please could you enlighten me as to the exact details of your complaint.

Was it just that you felt the flowers were under valued, or that you were not happy with the condition of the flowers.

Should you have any further queries then please do not hesitate to contact me again.

Kindest Regards

Amy
Customer Care Manager
Valueflora.com

Second bouquet arrived today. Not a £30 value, granted but, as I said in my reply, I would not be unhappy to have paid £10 inc delivery; I'm sure they'll be even better in a few days as there are lillies etc in this one.

Perfect first time? Absolutely not, but I have to say, dealing with a customer service dept that actually seems to care is most refreshing and may well be the factor that lures me back.

Btw, thanks OP.

Scarlet_Fever

i ordered this and found it a little disapointing - it was ok for me, but not if i was to order for someone else. i would not have paid £10 in the shops for this bunch.

on plus sides - it arrived in good time and the flowers were more 'bud' than blooming so lasting longer. and there was the most beautiful rose (called hocus pocus - looked it up - dark red with yellow flecks)

overally i would give about 55%