Talk Talk Grrrrrrrrrrrrrrrrr!!!!!

TIGs

I was wondering if anyone has had the same problems as me????

My line hasn't even gone live yet and i am so stressed out with them its unbelievable.
On the 16th February i contacted Talk Talk to ask for a quote for their phone and broadband packages. I spoke to a fella from a "non UK Call centre" who gave me a quote, sounded like a good deal, he asked for my credit card details, when i asked why he said it was to find my location in the UK, i asked him on more than 1 occasion are you sure its not to take payment because i don't actually want to sign up to you yet i just require a quote. He reassured me no payment would be taken and as he had said before it was just to find my location in the UK (doh!)
After coming off the phone to him i thought about it and decided to ring back just to be sure about the credit card details he had taken, i spoke to a fella in Hull (very nice he was too) who told me that the fella i had spoke to earlier had actually set me up an account grrrr!!! i asked do you get commission for signing people up??? "Oh yes" he said he would look into it for me as apparently they know this is an issue where they take your card number and set you up an account even though you haven't asked them to. I decided i would probably stay with Talk Talk as the last fella i spoke to seemed fair enough.
A couple of days later i recieved my confirmation letter, telling me my connection Fee was £29.99 although the original fella i spoke to told me it was free, and that my phone number would be ex directory even though i'd said i didn't want it to be. I phoned again, to get this put right, after being on the phone 30 minutes, passed from one person to another all "none Uk call centres" even cut off a couple of times i got through to a lady in Ireland, she looked into it and credited my account for my connection fee as it shouldn't have been free but as i had been offered that she had to give me it, and for the messing about my first month free.
My go live date is tomorrow, so when Friday came and i had no router or details to sign into my broadband account i rung to find out where they were, i was told i will recieve them on Monday (today) guess what??? No router and no details to sign into broadband. So i rung again to be told my broadband had been rejected on the 21st February!!! So why hasn't this been mentioned to me when i've rung??? I now have to wait at least another 5 days before its swapped over.
Are they really that good once connected or shall i ring them and tell them to shove their package???

Thanks for reading my rantings if you've read it xxx

macman

Welcome to the wacky world of TalkTalk. I'm afraid having signed up you will now have to live with your regrets for the next 18 months.
The only thing I don't quite follow is why you say you 'phoned up for a quote'? All the prices and tariffs are on their website and it's much more straightforward to do your research online and then sign up online too-that way you know what options you have taken and what you will be paying-no arguing about which call centre said what.

dazzc

I have had recent problems with TalkTalk and at my wits end I sent their chief executive an email. I got a reply from him in less than 15 minutes and someone on the phone to me in half hour. Since then, problem looks to be sorted and I have had the chief exec's right hand man on the phone almost daily making sure I am happy. Maybe worth a try?

[EMAIL="dunstoc@cpwplc.com"]dunstoc@cpwplc.com[/EMAIL]

macman

dazzc wrote: »

I have had recent problems with TalkTalk and at my wits end I sent their chief executive an email. I got a reply from him in less than 15 minutes and someone on the phone to me in half hour. Since then, problem looks to be sorted and I have had the chief exec's right hand man on the phone almost daily making sure I am happy. Maybe worth a try?

[EMAIL="dunstoc@cpwplc.com"]dunstoc@cpwplc.com[/EMAIL]

Charlie's gonna need to recruit an awful lot of extra right hand men then...:rotfl:

TIGs

macman wrote: »

The only thing I don't quite follow is why you say you 'phoned up for a quote'?

Because i would rather speak to someone and make sure i'm getting what i want rather than sign up to something online and it be wrong, old fashioned maybe but i'd rather speak to people than talk to a computer screen. I'm not tied to it i have a 30 days thing that i can cancel if not happy with the service i have recieved.
Thanks Daz might get in touch with him later

macman

TIGs wrote: »

Because i would rather speak to someone and make sure i'm getting what i want rather than sign up to something online and it be wrong, old fashioned maybe but i'd rather speak to people than talk to a computer screen. I'm not tied to it i have a 30 days thing that i can cancel if not happy with the service i have recieved.
Thanks Daz might get in touch with him later

Unfortunately this rarely applies when dealing with TT, as you have discovered...

kwikbreaks

TIGs wrote: »

i'd rather speak to people than talk to a computer screen.

Ah now I see where you are going wrong - you have to type stuff in - talking to the screen just don't work although it causes a lot less hassle than talking to Charlie Dunstones offshore call centre bods from the sound of things.

macman

kwikbreaks wrote: »

Ah now I see where you are going wrong - you have to type stuff in - talking to the screen just don't work although it causes a lot less hassle than talking to Charlie Dunstones offshore call centre bods from the sound of things.

:rotfl::rotfl:

professor_rogon

I'd get out now!

If they cannot treat a new customer well what will happen in 3 months when you get a problem?

"Its all your equipment not our line we will not fix it unless you agree to have us check your equipment for a fee!" is what happens

TIGs

kwikbreaks wrote: »

Ah now I see where you are going wrong - you have to type stuff in - talking to the screen just don't work although it causes a lot less hassle than talking to Charlie Dunstones offshore call centre bods from the sound of things.

Its better then talking to the voices in my head

TIGs

It getsbetter, now i have no phone line and when i've rung apparently my line was rejected on the 21st February could take at least 14 days before i'm connected maybe longer, Mr Dunstone has my email and has someone looking into it for me )