problems installing router linksys

Lady_K

Daughter at uni stuck installing router can anyone help? http://www.broadbandbuyer.co.uk/Shop/Reviews.asp?ProductID=984

so far at step 8 now but it says

Warning, must be coinfigured mannually please contact your ISP

it has a dropdown box that is already on 'static ip' but there are 6 selections

dhcp
pppoe
static ip
pppp
l2tp
telstra

it also has things to fill in

ip address (she didnt check before now cant get on the net as shes tring to instal this what should she do?)

subnet gateway
gateway
dnsl
dns2

stuck here

Lady_K

sorry its ntl cable and shes installing it to use with 2 laptops. sje wants to be able to use hers connected direct sometimes and be able to be wireless others

Lady_K

she chose dhcp and went through past step 9 and has now been put to step one of setting up wireless thingy. She says the instructions are not very good at all. Shes gone off the phone for a while to try and sort that out anything she should know?

Lady_K

Its now saying router cannot connect to the internet do you want to turn off the dhcp modem and try again so she has unplugged it and plugged it back in and clicked yes but it is still not working what would she do now?

albertross_2

http://forums.moneysavingexpert.com/showpost.html?p=2471408&postcount=37

There is a link to an ntl help page at the bottom of this thread, sometimes you have to register the mac address of the router with the isp.
http://forums.moneysavingexpert.com/showpost.html?p=2471410&postcount=38

Lady_K

thanx

she has got to configure wirless settuings

a/ secure easy set up
b/ enter wireless settuings manually

she chjose A and it then goes to page 2 saying confirm new settings

encrription
ssip
channel
key

there are things wrote after the above 4
it says would you like to save these settings she has clicked yes and it then says router cannot access the internet try turning off your modem and back on again... i think this is the ntl modem or not sure if they mean the roiuter but sghes tried turning off the modem and puttibng it back on and it diesnt work should she have chose manual set up?

Lady_K

really struggling for help on this if anyone can advise

albertross_2

Does a direct connection with the cable modem still work.

Does a direct connection PC - Router - Cable modem work.

The wireless issue is an extra point of possible failure, I'd try getting it working wired first.

You probably need to do an ipconfig /release and ipconfig /renew each time you pull the leads out to test.

Lady_K

her friend is picking up linksys on her laptop now but they arent on the net does this mean its gone through? shes at the part where its asking her something to do with a name for the router in the wireless set up. she darent close down or reboot or anything

PierceUK

i think you have the wrong router... but im not sure, my borhter had cable(with blueyonder) and he just needed to plug it in and he was away, the ppoe stuff is for an ADSL connection which works via a BT socket and microfilter and a separete modem. for ym linksys router which connects to an ethernet modem(possible like yours) i have the following settings

Auto config DHCP
name:anything mine is called PiercesRouter
Host Name: "blank"
Domain"blank
MTU:auto
Local IP 192.168.1.1

DHCP Enabled
starting at 192.168.0.100
lease 0

all other settings blank or not required.

as for turning it off do not worry, if it all messes up the router has a rest button at the back which can reset EVERYTHING if you hold it for 30 seconds.

Lady_K

shes checked and its a dsl wireless cable router so it should be right. this is a nightmare