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Do EDF owe me money?
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Hello, I am really worried at the moment as I believe EDF owe me a large amount of money, several phone calls have proved unsuccessful. This problem started last August when I switched from pre-payment to quarterly billing with Direct Debit taken monthly, the first quarterly bill stated I was in a large amount of credit which they said was a mistake but cannot give me a valid reason for the mistake. The second quarterly bill came in saying I owed £400, when I phoned EDF about this they told me they had not been taking the monthly direct debit because they was taking out of the money they owed me (Can you see the contradiction?) They said they didn't owe me any money but then they said they were taking the monthly DD from the money they owed me, PLEASE HELP! I'm going round in circles and I would really like this sorted. :mad:
P.S I still have the original copies.
P.S I still have the original copies.
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P.S I still have the original copies.
If you could scan them (omitting all the juicy stuff, like meter number, name & address) then perhaps others could form an opinion, but at the moment there is nothing much to go on.
If you were on prepayment prior to going onto a credit meter it is highly unlikely that you built up a £400 credit - as prepayment meters aren't supposed to do this.0 -
Thanks for the quick reply, here is the link for the EDF bill
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Here ya go:
*Removed*
EDIT: Holy crap, nearly 12 grand in credit... you need to ask them to send that back :rotfl:0 -
Looks like a mistake cant see anyone in that much credit0
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We can see a name and meter number in that image. You should probably remove them.0
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Ok, so it looks like a mistake, then why did they say "we will take your monthly DD charge out of the money we owe you", i just don't get it :mad:0
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You appear to have already answered that... then why did they say "we will take your monthly DD charge out of the money we owe you", i just don't get it :mad:
Ok, so it looks like a mistake, ..."Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
But then why are they taking the DD out of that money but they said they don't owe it to me?!0
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As you saidBut then why are they taking the DD out of that money but they said they don't owe it to me?!Ok, so it looks like a mistake, ..."Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
Your not helping and i don't think this is a mistake0
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